Jeffrey Garcia
Port Saint Lucie,FL
Summary
Friendly School Resource Officer with excellent interpersonal and organizational abilities. Adept at investigating criminal matters on the school's premises and performing conflict resolution for students and teachers. Knowledge of crisis planning and building security methods. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
23
23
years of professional experience
Work History
Safe School Officer
Broward County School Board
06.2023 - Current
- Assisted with the recruitment process, resulting in a diverse and talented team of educators.
- Addressed behavioral issues through consistent enforcement of disciplinary policies while maintaining open lines of communication with both parentsguardians.
- Enhanced school safety by implementing and monitoring security protocols.
- Coordinated events and activities, contributing to increased student engagement and participation.
Small Business Owner
Garcia Dealer Solutions LLC
01.2004 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
- Fostered a positive work environment that motivated employees towards achieving their potential while contributing significantly towards overall company success.
- Evaluated competitors'' offerings to identify gaps in the market for unique selling propositions that attracted new clients.
- Streamlined business operations for enhanced efficiency by introducing state-of-the-art inventory management system.
- Invested in technology upgrades to streamline operations and improve customer experience.
- Conducted performance evaluations and provided constructive feedback to employees.
- Fostered positive work environment, leading to decrease in employee turnover.
Operations Manager
D&D Hauling LLC
10.2021 - 01.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
Director of operations
Clear View Deluxe LLC
02.2020 - 07.2022
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Mentored and coached team members to foster productive and engaging work environment.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Defined, implemented, and revised operational policies and guidelines.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
Customer Support Team Leader
Drivania International USA
04.2019 - 04.2020
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Escalated issues to proper supervisors when standard processes were not effective.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Greeted customers and listened closely to problems described to determine solutions.
- Mentored junior team members, fostering professional growth and skill development.
Property Manager
KEI Properties
03.2018 - 03.2019
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
Customer Relations Manager / Operations Manager
FAM International Logistics
06.2014 - 12.2017
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Developed strong relationships with key clients, resulting in increased loyalty and repeat business.
- Contributed to product development efforts by providing insights on consumer preferences gathered from direct client interactions and feedback analysis.
- Managed customer relations on ongoing basis to maximize customer retention.
- Liaised between customers and organization with particular focus on working with sales department.
- Created customer support strategies to increase customer retention.
- Implemented effective communication strategies for better understanding of customer needs and expectations.
- Established performance and service goals and held associates accountable for individual performance.
Department Manager
Lowes Home Improvement
03.2011 - 06.2014
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
Job Developer
Gateway Fast Track Unit (BOEDC)
01.2008 - 03.2010
- Evaluated program performance through data analysis and reporting, identifying areas for improvement and implementing necessary changes.
- Strengthened rapport with community organizations by maintaining open channels of communication and collaboration on shared initiatives.
- Improved employer partnerships through regular communication and follow-up, ensuring successful long-term collaborations.
- Monitored labor market trends closely to ensure clients received the most up-to-date and relevant job search support.
- Boosted workplace readiness in clients by delivering informative workshops focused on essential soft skills such as communication, teamwork, problemsolving.
- Developed comprehensive resource materials on various industries and career options for better client guidance during their job search journey.
Housing Coordinator
Narco Freedom Inc.
06.2006 - 01.2008
- Maintained database of housing resources, landlords and management companies.
- Managed the application process, thoroughly reviewing documents for accurate income verification and eligibility determination.
- Assisted clients experiencing homelessness or housing instability by guiding them through available programs that best met their needs based on individual circumstances.
Administrative Clerk/Aviation Mechanic
United States Marine Corps
06.2001 - 03.2004
- Entered data into system and updated customer contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Input data and processed system change to generate accurate reports.
- Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
- Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
Education
CAM COURSE -
GOLD COAST SCHOOLS
01.2017
Business Management -
Hostos Community College
Bronx, NY01.2008
Automotive Technician -
Lincoln Technical school
Union, NJ02.2005
High School Diploma -
Union Hill High School
Union City, NJ06.2001
Skills
- Student Counseling
- School safety
- Strong interpersonal skills
- Crisis planning experience
- First-aid and CPR
- Patrol procedures
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking Abilities
- Computer Skills
- Firearms handling
References
Furnished upon request
Languages
Spanish
Full Professional
Timeline
Safe School Officer
Broward County School Board
06.2023 - Current
Operations Manager
D&D Hauling LLC
10.2021 - 01.2023
Director of operations
Clear View Deluxe LLC
02.2020 - 07.2022
Customer Support Team Leader
Drivania International USA
04.2019 - 04.2020
Property Manager
KEI Properties
03.2018 - 03.2019
Customer Relations Manager / Operations Manager
FAM International Logistics
06.2014 - 12.2017
Department Manager
Lowes Home Improvement
03.2011 - 06.2014
Job Developer
Gateway Fast Track Unit (BOEDC)
01.2008 - 03.2010
Housing Coordinator
Narco Freedom Inc.
06.2006 - 01.2008
Small Business Owner
Garcia Dealer Solutions LLC
01.2004 - Current
Administrative Clerk/Aviation Mechanic
United States Marine Corps
06.2001 - 03.2004
Business Management -
Hostos Community College
Automotive Technician -
Lincoln Technical school
High School Diploma -
Union Hill High School
CAM COURSE -
GOLD COAST SCHOOLS
Similar Profiles
Danielle KenonDanielle Kenon
1st Grade Elementary Teacher at Broward County School Board1st Grade Elementary Teacher at Broward County School Board
Brian TalleyBrian Talley
Carpenter at Broward County School BoardCarpenter at Broward County School Board
Latasha LawrenceLatasha Lawrence
Library Media Clerk (School-Based) at Broward County School BoardLibrary Media Clerk (School-Based) at Broward County School Board