Briana Elizabeth Rivera

• Cleaned and organized guest rooms according to established standards of cleanliness and presentation.
• Restocked supplies in guest rooms and common areas to ensure availability for guests.
• Reported maintenance issues promptly to ensure guest satisfaction and safety.
• Assisted with laundry duties, including washing, drying, folding, and delivering linens.
• Maintained equipment and cleaning supplies, ensuring safe storage practices were followed.
• Collaborated with team members to optimize cleaning schedules and improve efficiency.
• Provided exceptional service by addressing guest inquiries and requests with professionalism.
• Adapted quickly to changing priorities while maintaining high-quality cleaning standards.
• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
• Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
• Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
• Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Promoted a safe work environment by adhering to health and safety regulations while performing duties.
• Engaged with guests on room requirements and amenities to promote overall satisfaction.
• Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
• Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
• Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
• Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
• Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
• Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
• Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.

• - Attended to customers and prepared their food orders.
• - Handled cash transactions.
• - Learned how to prepare bread, bake, and prep vegetables.

• - Obtained customer orders and handled cash transactions.
• - Bagged food and provided excellent customer service.
• - Began learning to fry and cook in the kitchen, gradually working my way around the entire restaurant.

I am currently enrolled in college and will start on February 25, 2026, to major in medical assisting.