Briana Farrell
Tampa,FL
Summary
With over 5 years of customer service in both the restaurant and healthcare industries, I have created strong interpersonal connections and hospitality skills. My ability to communicate effectively with diverse individuals has been a top strength of mine. This allowed me to foster meaningful relationships and provide a positive experience to all.
Overview
7
7
years of professional experience
Work History
Patient Services Coordinator & PT Aide
Cora Physical Therapy
02.2024 - Current
- Communicated with primary care offices and insurance companies to obtain authorization.
- Developed strong relationships with patients over the course of a few months by effectively communicating the value of physical therapy and demonstrating genuine compassion.
- Expanded my vocabulary with medical terminology through diagnoses.
- Assisted with billing processes, listing ICD-10 codes, insurance verification on websites and through the phones to make sure every piece of information was accurate.
- Enhanced patient satisfaction ratings significantly within 6 months by adeptly coordinating services and managing multiple platforms contributing to improved experience.
- Participated in exercises with patients and helped the physical therapists.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
Server
Spurrier's Gridiron Grille
08.2021 - 08.2023
- Company Overview: Fine dining restaurant owned by Steve Spurrier, a former head football coach at the University of Florida.
- 600-800 customers come in on a weekend night with 8-10 table sections
- Memorization of an extensive food, wine and liquor menu
- $1,500-$2,000 a night individually in net sales
- Private event server
- Helped management and kitchen staff
- Ability to work under pressure in fast-paced environments
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
WUFT News Reporter
University Of Florida
04.2021 - 01.2022
- Collected data from various sources to determine facts and opinions and fashioned into cohesive story for television or radio broadcast.
- Collaborated with other reporters on stories and worked to get them published.
- Planned for coverage of large events by assigning reporters and photographers.
- Showcased my diversity by writing and photographing multiple pieces in government and politics along with education.
- Gained connections with people through interviewing them.
Server/Cashier
Bowl Spot
10.2017 - 07.2018
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Restocked supplies and kept the dining area and back of house clean.
- Taught me basic skills for life within and outside the workplace.
- Learned about food safety, how to properly handle food items and practiced sanitation.
Education
Second Bachelors - Biomedical Sciences
University of South Florida
Tampa05.2026
Bachelor of Science - Journalism
University of Florida
Gainesville, FL05.2023
High School Diploma - undefined
St. Lucie West Centennial High School
Port Saint Lucie, FL05.2018
Associate of Arts - General
Indian River State College
Port Saint Lucie, FL05.2018
Skills
- Ability to work under pressure
- Adaptability
- Attention to Detail
- Critical thinking
- Excellent Communication
- Customer Service
- Interpersonal relationships
- Computer literacy
- Quick learner
Languages
Spanish
Limited Working
Timeline
Patient Services Coordinator & PT Aide
Cora Physical Therapy
02.2024 - Current
Server
Spurrier's Gridiron Grille
08.2021 - 08.2023
WUFT News Reporter
University Of Florida
04.2021 - 01.2022
Server/Cashier
Bowl Spot
10.2017 - 07.2018
High School Diploma - undefined
St. Lucie West Centennial High School
Associate of Arts - General
Indian River State College
Second Bachelors - Biomedical Sciences
University of South Florida
Bachelor of Science - Journalism
University of Florida
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