Briana Ferrette
Salisbury,NC
Summary
Endeavor to exceed the expectations of my clients and employers by delivering stellar customer service.
Overview
8
8
years of professional experience
Work History
Facility Management
Ninety Five South
03.2022 - 06.2023
- Responsible for the overall cleanliness and sanitation of restrooms and common areas including scrubbing, mopping, vacuuming, polishing, dusting, windows and using germicides
- Monitors and maintains the inventory of all housekeeping supplies and equipment
- Observe and report any potential safety hazards
- Notifies superiors on any damages, deficits, and disturbances
- Handles complaints/requests with professionalism and patience
- Adhere strictly to rules regarding health and safety and be aware of any company-related practices
- Adhere to safety and hygiene guidelines and OSHA standards.
Housekeeper
Accord Federal Services
06.2023 - 08.2024
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Cold Prep Cook
Texas Roadhouse
11.2021 - 02.2022
- Followed the prep list as provided by the Kitchen Manager to complete daily duties
- Labeled and stocked ingredients and food to ensure organization and accessibility
- Properly measured all ingredients for item-specific recipes
- Prepared all cooking ingredients to food service standards
- Maintained a clean and orderly kitchen by washing dishes, sanitizing surfaces, taking out trash, etc
- Upheld kitchen safety standards as set forth by company and food safety standards
- Prepared dishes served cold
- Complied with nutrition and sanitation guidelines
- Performed other kitchen duties as assigned.
Crew Member
Kentucky Fried Chicken
09.2017 - 11.2021
- Greeted guests with a smile while receiving orders and processing payments
- Ensured all food orders were accurate engaged with customers to ensure they were happy with food and service
- Prepared and packaged food and drink products
- Responded to any complaints or concerns and notified the appropriate management to assist with creating a resolution
- Maintained health and safety standards in work areas and cleanliness of the restaurant
- Demonstrated knowledge of the brand and menu items
- Maintained a fast speed of service
- Checked food quality and food temperature throughout the day to ensure the food is fresh and safe to serve
- Unloaded and stocked inventory items as needed.
Crew Member
McDonald's
05.2016 - 08.2017
- Provided customer service by receiving orders while using a POS System at the front counter and drive thru
- Ensured all food orders were accurate
- Engaged with customers to ensure they are happy with food and service
- Partnered with other crew and managers to meet target goals during shifts
- Responded to any complaints or concerns and notified the appropriate management to assist with creating a resolution
- Assisted with maintaining restaurant cleanliness
- Ensured all items were well stocked
- Maintained a fast speed of service
- Assisted other staff as needed
- Kept a positive attitude and was able to work well under pressure.
Education
High School Diploma -
Salisbury High School
06.2012
Skills
- Qualified in delivering world-class customer service
- Able to rectify issues independently and actively look for ways to help while doing so
- The ability to concentrate on task over a period of time without being distracted
- Outstanding communication skills in dealing with customers, office staff, and other personnel with different socio-economic backgrounds
- Proficient time management skills to meet deadlines
- Obtains assistance for issues that may arise that cannot be resolved in a timely manner
- Proven commitment to providing a high standard of care
- Able to work independently towards task completion and achievement of quality standards
- Experience in administrative policies and procedures
- Proficient computer, copy machines, and fax machine skills
- Knowledge in Microsoft Office programs
- Extremely organized, team player, and analytical thinker
Timeline
Housekeeper
Accord Federal Services
06.2023 - 08.2024
Facility Management
Ninety Five South
03.2022 - 06.2023
Cold Prep Cook
Texas Roadhouse
11.2021 - 02.2022
Crew Member
Kentucky Fried Chicken
09.2017 - 11.2021
Crew Member
McDonald's
05.2016 - 08.2017
High School Diploma -
Salisbury High School