Briana Fischer
Elkridge,MD
Summary
Versatile professional serves as first point of contact for patients by greeting them, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical & Administrative Assistant
Cosmetic Plastic Surgery of Maryland
10.2019 - Current
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Demonstrated excellent multitasking abilities while simultaneously handling various administrative tasks such as answering phones, greeting patients, and data entry.
- Assisted in training new staff members on office procedures, ensuring consistent quality of services provided.
- Assisted with the implementation of new patient registration procedures, streamlining the intake process for both patients and staff.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Contributed to a positive office environment by fostering strong working relationships with colleagues, resulting in improved team collaboration.
- Assisted in training of new administrative staff members, sharing expertise and best practices to support their professional development.
- Streamlined front desk operations through the implementation of an effective filing system for patient documentation.
- Improved patient satisfaction by efficiently managing appointment scheduling and providing clear communication regarding medical procedures.
- Supported office staff and operational requirements with administrative tasks.
- Maintained cleanliness and organization within reception area, creating a welcoming atmosphere for patients and visitors alike.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted with coordination of clinical staff schedules, ensuring adequate coverage during peak hours and minimizing wait times for patients.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Obtained client medical history, medication information, symptoms, and allergies.
- Updated patient information and insurance details for accurate electronic medical records.
- Built strong relationships with patients through effective communication skills that foster trust in clinic's commitment to quality care.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
- Taught patients about medications, procedures, and care plan instructions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Maintained office's social media
- Created content for social media
- Planned and coordinated office events
- Created, updated, and maintained documents and records using various software (i.e MS Office)
- Provided Hydrafacials for patients
- Provided BTL treatments for patients (Emsculpt Neo, Emsella, Emface & Exion HA)
- Answered phone calls and messages for 1 physician cosmetic/plastic surgery medical facility, scheduling appointments, and handling patient inquiries.
Teacher's Aide & Teacher
Impressionable Years
01.2019 - 10.2019
- Assisted teachers with supervision and care of group of 12 children.
- Maintained safety and security by overseeing students in recess environments.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Participated in ongoing professional development opportunities to stay current with best practices in early childhood education.
- Enhanced student comprehension by incorporating hands-on activities and interactive learning experiences.
- Developed strong relationships with parents, conducting regular communication to keep them informed about their child''s progress and school events.
- Assessed student progress regularly using formative and summative assessments, guiding future instruction based on individual needs.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
- Supported students in developing self-esteem and self-confidence.
- Incorporated music, art and literature into curriculum.
Team Member
Modern Market
08.2018 - 09.2019
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Education
High school or equivalent -
Long Reach High School
Columbia05.2017
Skills
- Patient care and confidentiality
- Medical Records Management
- Administrative Support
- Data Entry Efficiency
- Clinical Medical Assistance
- Organization and Time Management
- Document Management
- Multitasking and Organization
- Understanding of medical terminology
- Attention to Detail
- Patient Charting
- Electronic Charting
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Completed Skinbetter Science back bar courses to provide facials to patients.
- Completed Skinbetter Science product training to effectively recommend and sell products to patients.
- Completed Coolsculpting Elite online training to assist providers with treatments.
Additional Information
Most of my experience has been in a cosmetic surgery/med spa setting, with 5 years experience working under a board certified plastic surgeon in a private practice. I have various training on treatments, protocols and pre-/post-operative care. I also have training and experience with reception, administrative assistance and keeping, updating, maintaining, creating and reviewing documents and records. I find it very important to keep an office, no matter the kind running smoothly- bringing new ideas and ways of doing things to make day-to-day operations more efficient. My priority is ensuring top-quality patient care, making sure the patient is happy, comfortable, and receives the best possible experience from the moment they reach out to schedule their first consultation.
Certification
- AED Certification, 2024, 2026
- First Aid Certification, 2024, 2026
- CPR Certification, 2024, 2026
- BLS Certification, 2024, 2026
- Driver's License, 11/01/16, Present
Timeline
Medical & Administrative Assistant
Cosmetic Plastic Surgery of Maryland
10.2019 - Current
Teacher's Aide & Teacher
Impressionable Years
01.2019 - 10.2019
Team Member
Modern Market
08.2018 - 09.2019
High school or equivalent -
Long Reach High School
- AED Certification, 2024, 2026
- First Aid Certification, 2024, 2026
- CPR Certification, 2024, 2026
- BLS Certification, 2024, 2026
- Driver's License, 11/01/16, Present
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