Caritza Aguilar
Burtonsville,MD
Summary
Diligent and highly motivated professional with vast experience managing enterprise implementations of standout strategies that ensures satisfactory customer service and loyalty. Excelling at researching competitive markets, Media production and networking, analyzing opportunities, and defining operational requirements and process executing tools, resulting to efficient planning, work flows, and increased revenues. A proactive leader of teams, capable of organizing trainings for capacity building and initiating high-level solutions to improve revenues and margins. Self-driven with excellent organizational and communication skills and can easily establish rapport with strategic partners towards achieving a set goal.
Overview
20
20
years of professional experience
Work History
Administrative Manager/ Patient Interpreter
Center for Plastic and Cosmetic Surgery
08.2021 - Current
- Streamlined administrative processes to enhance operational efficiency and reduce turnaround times.
- Translated all patient documents and clinical proceedures
- Oversaw budget preparation and financial reporting, ensuring accuracy in forecasting and resource utilization.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Updated reports, managed accounts, and generated reports for company database.
- Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Managed complex calendars, coordinating meetings and appointments to maximize executive availability and effectiveness.
- Improved office efficiency by implementing streamlined administrative processes and procedures.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
- Developed and implemented office policies, ensuring compliance with organizational standards and regulations.
- Managed vendor relationships, negotiating contracts to improve service quality while controlling costs.
- Trained and mentored junior staff, enhancing team performance and building a strong support network.
- Analyzed workflow processes, identifying areas for improvement to increase productivity across departments.
Product Design Manager
Canela, LLC
01.2006 - 01.2018
- Communicate with clients to clarify visual requirements.
- Read scripts to ascertain materials/look required/budget implications, known as production study, which may require further research.
- Produce and sketch design ideas for make-up.
- Ensure continuity in fashion styling and make-up, and essential interchange with other members of the design team to ensure the overall look/effect is consistent and coherent.
- Create and preserve a rapport with make-up subjects, to include members of the public who are being interviewed for television as well as professional actors.
- Demonstrate and implement a practical understanding of lighting, the photographic process, colors and the impact of make-up processes on the skin and ensure that appropriate action is taken to minimize/eradicate any unpleasant side effects from the use of specialist make-up/hairdressing techniques.
- Take detailed notes and photographs of work, maintaining an up-to-date portfolio of work undertaken.
- Maintain awareness of health and safety issues and legislation.
- Initiate and support sales of makeup/fashion services to local News anchors for broadcasting networks such as the Middle Eastern Network.
Interpreter
Freelance for Fairfax County Courts
05.2012 - 01.2016
- Interpreted spoken language accurately during meetings, conferences, and legal proceedings.
- Enhanced client satisfaction by providing culturally sensitive interpretation services.
- Developed glossaries of terminology for specific industries to improve accuracy.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Maintained message content, tone, and emotion as closely as possible.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
Regional Trainer
Sephora/Winston
02.2012 - 06.2013
- Provided clients with state-of-the-art skin care treatment knowledge, current make-up looks and techniques.
- Customer service and sales goals met for week, month, and quarter.
- Excellent time management skills- knowing how long a subject will take to be made-up and working quickly and accurately in time-pressured conditions.
- Profound ability to address customer concerns, demonstrating empathy while consistently moving the customer towards commitment.
- Coordinate with the Education Director in each store on lessons and special events.
- Weekly reports were sent to corporate on the revenue increase for each brands progress.
- Take detailed notes and photographs of work, maintaining an up-to-date portfolio of work undertaken.
- Sub Contractor
- Trained for Carol’s Daughter, Josie Maran, First Aid Beauty, and Ouidad
Office Manager/Aesthetic Coordinator
Change for Life Wellness and Aesthetics
03.2009 - 01.2012
- Office Management - Vendor management.
- Greet Patients and Vendors entering organization.
- Deal with queries from the public and customers.
- Translated all patient forms and procedures for Spanish patients
- General administrative and clerical support.
- Maintain office supplies and ordering - Prepare letters and documents.
- Create monthly marketing specials to increase revenue.
- Organize meetings using calendars in Outlook and schedule use of conference rooms.
- Facials, Waxing, Microderm abrasions, Chemical peels, Makeup.
- Managing all money coming into practice, accounts receivable.
- Oversaw daily office operations, ensuring efficient workflow and adherence to procedures.
- Managed scheduling for staff and client appointments, optimizing time allocation.
- Implemented electronic filing system, enhancing document retrieval and organization.
- Coordinated communication between departments, improving collaboration on projects.
- Developed training materials for new employees, facilitating smoother onboarding processes.
- Streamlined inventory management procedures, reducing waste and maintaining adequate supplies.
- Led team meetings to discuss operational challenges and strategize solutions collaboratively.
- Evaluated office policies periodically, recommending improvements to enhance productivity and employee satisfaction.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
Interpreter Volunteer
Children’s National Hospital
03.2006 - 02.2009
- Facilitated communication between non-English speakers and service providers.
- Assisted in translating documents for community outreach initiatives.
- Collaborated with team members to improve interpretation processes.
- Provided real-time interpretation during community events and meetings.
- Enhanced understanding of cultural nuances in communication scenarios.
- Evaluated feedback from clients to improve service delivery standards.
- Aided social service agencies in delivering vital resources to non-English speaking clients through accurate translation of forms, brochures, and instructions.
Education
Cosmetology
Graham Webb international school
01.1994
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NOVA Community College
01.1998
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Montgomery College
Rockville, Maryland01.2000
medicine
Med Tech School
01.2000
Esthetics
The French institute school
01.2009
Skills
- Good knowledge and experience of cosmetics and skin care
- Excellent customer service skills, communication skills (Written and Spoken)
- Team capacity building, organizational skills (Innovative and Proactive)
- Leadership/ management skills, confident and creative Stays updated with industry trend
- Ability to encourage others, high initiative and positive attitude
- Self-motivated, ability to comprehend and follow written and verbal instructions with limited supervision Ability to multi-task and prioritize daily work responsibilities Strong attention to detail
Timeline
Administrative Manager/ Patient Interpreter
Center for Plastic and Cosmetic Surgery
08.2021 - Current
Interpreter
Freelance for Fairfax County Courts
05.2012 - 01.2016
Regional Trainer
Sephora/Winston
02.2012 - 06.2013
Office Manager/Aesthetic Coordinator
Change for Life Wellness and Aesthetics
03.2009 - 01.2012
Interpreter Volunteer
Children’s National Hospital
03.2006 - 02.2009
Product Design Manager
Canela, LLC
01.2006 - 01.2018
Cosmetology
Graham Webb international school
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NOVA Community College
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Montgomery College
medicine
Med Tech School
Esthetics
The French institute school
Custom
- Press conferences for Hillary Rodham Clinton, Chelsea Clinton Condoleezza Rice, and Former secretary of press Tony Snow, Head of the Library of Congress, James H. Billington, Secretary of Education, Arnie Duncan, Jada Pinkett Smith, Monica Lewinsky, Caroline Kennedy.
- Fashion Shows: Rock and Republic, Fashion Shows for Patricia Field, Fashion Fights Poverty with Seth Aaron, and Luis Valenzuela.