Melissa Gaines
El Paso,AR
Summary
At English Plastic & Cosmetic Surgery Center, I excelled as an Office Coordinator, adeptly managing patient information and ensuring JCAHO standards. My proficiency in Microsoft Office and exceptional communication skills streamlined operations, enhancing efficiency. I demonstrated dependability in task execution and leadership in training staff, significantly improving office productivity.
Overview
19
19
years of professional experience
Work History
Office Coordinator
English Plastic & Cosmetic Surgery Center
Little Rock, AR
07.2006 - Current
- Greet patients.
- Verify or update all patient demographic information.
- Post all procedures.
- Collect Daily Payments
- Balance Daily Funds.
- Responsible for Meeting Criteria for the Joint Commission on Accreditation of Health Care of Organizations (JCAHO)
- Triage phone calls, letters, and email correspondence, and forward relevant information to senior staff members.
- Maintain office equipment and contact vendors for maintenance and repair.
- Manage smooth and accurate supply restocking to keep the business operating efficiently.
- Develop and optimize work schedules and appointments to cover expected workloads.
- Train new employees in clerical tasks and office policies to avoid misunderstandings and enhance productivity.
- Comply with office workflow to achieve optimal efficiency
Education
Bachelor of Science - Dietetics
University of Central Arkansas
Conway, AR05-2002
Skills
- Delivered exceptional customer service with outstanding communication skills
- Skilled in managing multiple tasks simultaneously
- Demonstrated consistency and dependability in task execution
- Oversee appointment setting and agendas
- Demonstrated proficiency in analyzing complex challenges to deliver effective solutions
- Managing schedules to ensure timely completion
- Collaborated effectively with team members
- Ensured accuracy and thoroughness in all tasks
- Prepared accurate financial statements and reports
- Proficient in Microsoft Office applications
Timeline
Office Coordinator
English Plastic & Cosmetic Surgery Center
07.2006 - Current
Bachelor of Science - Dietetics
University of Central Arkansas
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