Briana Fox
Redding,CA
Overview
13
13
years of professional experience
Work History
Bartender
Petes Brewhouse
Redding, California
04.2021 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Shift leader/Bartender/Server
Pub Bricco
Akron, Ohio
01.2017 - 01.2021
- Engaged customers in conversation to understand their desires and to recommend specific beers, wine, liquor, and cocktails
- Created some cocktails on menu
- Building good relationships with the guests
- Trained new bartenders in all aspects of the job including customer service, drink preparation, and upselling
- When in charge making sure all employees have the essentials they need for a productive work night
Server
Mellow Mushroom
Rocky river, Ohio
01.2014 - 01.2017
- Answered questions about menu selections and made recommendations upon request
- Monitored tables and visited at appropriate times to handle any requests from the guests, clean up tables, and refill drinks
- Routinely cleaned tables, floors, and windows
- Folded pizza boxes and silverware for the following day
- Always and respectfully in communication with kitchen staff in regards to customers allergies, special requests and any dietary needs
Server/ Togo Specialist
Olive Garden
Parma, Ohio
01.2012 - 01.2017
- Make sure everything is prepared and stocked for a good work flow
- Worked in a very fast paced environment
- Maintained a good relationship with my co workers
- Answered the phones and took Togo orders answering any questions about the menu or specials
- Togo specialist closed the entire restaurant at night
Customer Service Representative
GMAC/National General Insurance
Cleveland Ohio
10.2011 - 11.2012
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Took payments for bills, and changed requests for people's accounts as needed.
- Responded to customer requests for products, services, and company information.
- Answered service calls.
Education
Highschool Diploma - undefined
Valley Forge High School
Skills
- Good customer service
- Friendly
- Work well in fast paced environments
- Good teamwork skills
- 10 years of customer service experience
- Flexible schedule
Timeline
Bartender
Petes Brewhouse
04.2021 - Current
Shift leader/Bartender/Server
Pub Bricco
01.2017 - 01.2021
Server
Mellow Mushroom
01.2014 - 01.2017
Server/ Togo Specialist
Olive Garden
01.2012 - 01.2017
Customer Service Representative
GMAC/National General Insurance
10.2011 - 11.2012
Highschool Diploma - undefined
Valley Forge High School