Briana Garcia Cruz
Madison
Summary
Dedicated childcare assistant with strong skills in parent communication, conflict resolution, and customer service. Committed to fostering a positive learning environment while supporting children’s development through effective classroom organization. Experienced in building positive relationships with families, addressing concerns professionally, and providing excellent service in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Childcare Assistant Teacher
KinderCare Learning Centers
Waunakee, WI
07.2024 - Current
- Supported daily classroom activities, fostering a positive learning environment for children.
- Assisted lead teacher in implementing age-appropriate lesson plans and educational activities.
- Ensured safety and well-being of children by maintaining hygiene and supervision standards.
- Communicated effectively with parents regarding children's progress and daily experiences.
- Collaborated with staff to enhance classroom management techniques and promote teamwork.
- Monitored children's behavior, providing guidance to encourage social skills and cooperation.
- Adapted instructional materials to meet diverse learning needs and preferences of students.
Retail Worker
Old Navy
Madison, WI
11.2022 - 10.2023
- Delivered exceptional customer service by assisting shoppers with inquiries and product selections.
- Managed inventory levels through accurate stock assessments and timely restocking of merchandise.
- Organized promotional displays to enhance product visibility and drive sales during peak shopping periods.
- Trained new team members on operational procedures and customer engagement strategies to ensure consistency.
- Collaborated with management to implement efficient checkout processes, reducing wait times for customers.
- Resolved customer complaints effectively, maintaining high satisfaction levels and fostering repeat business.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
Cashier
Pick N Save
Madison, WI
10.2021 - 08.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances throughout shifts.
- Assisted customers with product inquiries and selections to enhance shopping experience.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Trained new cashiers on register operations and customer service protocols.
- Implemented best practices for maintaining cleanliness and organization at checkout areas.
- Resolved customer complaints promptly, fostering a positive shopping environment.
Education
High School Diploma -
East High School
Madison, WISkills
- Patience and empathy
- Parent communication
- CPR certified
- Classroom organization
- Child development
- Cleaning and sanitation
- Active listener
- Approachable
- Strong work ethic
- Conflict resolution
- Customer service
- Strong computer skills
Languages
Spanish
Native or Bilingual
Timeline
Childcare Assistant Teacher
KinderCare Learning Centers
07.2024 - Current
Retail Worker
Old Navy
11.2022 - 10.2023
Cashier
Pick N Save
10.2021 - 08.2022
High School Diploma -
East High School