Briana Gaston
Decatur
Summary
Experienced customer service professional with a background in various industries including healthcare, finance, and transportation. Skilled in administrative tasks, communication, and problem-solving.
Overview
13
13
years of professional experience
1
1
Certification
Work History
ASSISTANT FIELD DIRECTOR
Working America AFL-CIO
Atlanta, GA
07.2024 - 09.2025
- Persuade people to join with WORKING AMERICA to sign a petition and help make lawmakers accountable by raising minimum wage and creating more affordable housing and affordable healthcare.
DRIVER
C & C Transportation
Atlanta, GA
09.2023 - 05.2024
- Pickup clients and transport them to their medical appointments.
- Notate and document pickup times and drop off times and mileage per trip.
FRONT DESK RECEPTIONIST
Harborview Health Systems
Decatur, GA
09.2023 - 03.2024
- Manage front desk assisting visitors, answering the phone, overhead calls when needed on intercom, assisting residents as needed.
CUSTOMER SERVICE REPRESENTATIVE
1ST FRANKLIN FINANCIAL CORP
Tucker, GA
09.2020 - 03.2023
- Collection calls, assist customers with payments, filing documents, cold calling leaving voicemails.
CUSTOMER SERVICE REPRESENTATIVE
Humana
Remote
02.2021 - 07.2022
- Schedule in-home health appointments to members with Humana insurance.
- Verify member information to ensure demographics are correct in the system.
CUSTOMER SERVICE REPRESENTATIVE
Maximus
Atlanta, GA
02.2020 - 11.2020
- Help assist recipients of the state of Louisiana complete Medicaid applications.
- Provide application statuses and case information.
- Verify specific information before accessing members' files.
SCHEDULING COORDINATOR
Southeastern Transportation
Atlanta, GA
01.2017 - 01.2020
- Schedule transportation to the Medicaid members who are in need of transportation to their medical appointments.
- Contact transportation to find out ETA & input that information in a database system.
- Schedule Lyft rides if needed.
PROCESSOR
DHL
Union City, GA
06.2015 - 07.2019
- Process the merchandise shipping in and going out.
- Put data into the computer system.
- Gate trucks in and out of the system through a gatekeeper portal.
CUSTOMER SERVICE REPRESENTATIVE
Dekalb Medical Center
Decatur, GA
09.2014 - 06.2015
- Answer questions, schedule appointments, transfer calls when needed.
RIDES
Sixflags Over Georgia
Austell, GA
06.2012 - 08.2012
- Conduct the rides, interact with the many guests around the park, clean up around the park, upsell the many items being sold around the park.
Education
HIGH SCHOOL DIPLOMA -
Stone Mountain High School
05.2014
Skills
- Office administration
- Multi-line phone management
- Effective communication
- Experienced in medical terminology usage
- Surveillance
- Telecommunications systems specialist
- Microsoft Office
- Hospitality
- Security
- Time management
- CSR
- Computer skills
- Customer engagement
- Property management
- Lifting
- Upselling
- Sales
- Yardi
- Analytical
- Problem-solving
- Microsoft Excel
- Front Desk
- Hospital
- Organizational skills
- Effective phone communication
Certification
- 24 hour Security Officer Certification
- Flagger (Completed Flagging training)
- Driver's License
- Security Guard
- CPR/First Aid (2013-02-01 to 2017-02-28)
- CS0121EN: Technical Support
Languages
English
Timeline
ASSISTANT FIELD DIRECTOR
Working America AFL-CIO
07.2024 - 09.2025
DRIVER
C & C Transportation
09.2023 - 05.2024
FRONT DESK RECEPTIONIST
Harborview Health Systems
09.2023 - 03.2024
CUSTOMER SERVICE REPRESENTATIVE
Humana
02.2021 - 07.2022
CUSTOMER SERVICE REPRESENTATIVE
1ST FRANKLIN FINANCIAL CORP
09.2020 - 03.2023
CUSTOMER SERVICE REPRESENTATIVE
Maximus
02.2020 - 11.2020
SCHEDULING COORDINATOR
Southeastern Transportation
01.2017 - 01.2020
PROCESSOR
DHL
06.2015 - 07.2019
CUSTOMER SERVICE REPRESENTATIVE
Dekalb Medical Center
09.2014 - 06.2015
RIDES
Sixflags Over Georgia
06.2012 - 08.2012
HIGH SCHOOL DIPLOMA -
Stone Mountain High School
Additional Information - Clean Driving Record
True
Personal Information
- Title: Customer Service Representative
- Driving License: Yes