Briana Gilliard
JESSUP,MD
Summary
Motivated professional with a proven track record of embracing new challenges. Demonstrates strong work ethic and adaptability in dynamic environments. Exceptional interpersonal skills enhance collaboration and team effectiveness. Quick learner with ability to master new skills independently.
Overview
12
12
years of professional experience
Work History
Automotive Sales Representative
Bob Bell Chevrolet
Baltimore
11.2020 - Current
- Boosted dealership sales through personalized follow-ups and relationship-building with clients.
- Delivered exceptional customer service, building long-term relationships that generated repeat business and referrals.
- Increased customer satisfaction by providing tailored advice on vehicle selection and features.
- Collaborated with the finance department to secure competitive financing options for customers, streamlining the purchasing process.
- Organized test drives for potential buyers, showcasing vehicle performance and features to enhance customer engagement.
- Leveraged CRM software to manage leads effectively, optimizing conversion rates through timely outreach efforts.
- Developed innovative marketing strategies for new vehicle promotions, increasing brand recognition and driving revenue growth.
Biology/SAFE-ITR Intern
Baltimore County Police Department
02.2024 - 05.2024
- Assisted analysts in DNA analysis by observing procedures on various evidence types.
- Developed PowerPoint presentation outlining unit functions, significance, and specific testing procedures.
- Digitized documents by scanning and uploading for efficient record-keeping.
Warehouse Associate
Amazon
04.2020 - 07.2020
- Increased accuracy of packed items by diligently following packing lists and verifying product information.
- Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
- Optimized space utilization within packages, minimizing waste and reducing shipping costs.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Maintained clean, organized work environment to enhance safety and productivity.
- Developed packaging solutions by assembling boxes and containers for efficient product delivery.
- Sorted and packed items into bags, boxes, or other containers for streamlined shipping.
Team Leader
Chick-fil-a
06.2019 - 04.2020
- Developed team members' skills through targeted coaching sessions, enhancing overall team capability.
- Facilitated conflict resolution among team members, promoting a positive and collaborative work environment.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Monitored service quality standards and addressed issues promptly, leading to increased customer satisfaction ratings.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
Shift Manager
McDonald's
07.2014 - 09.2019
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Demonstrated poise in challenging customer interactions and in escalated customer service scenarios.
- Fostered positive work environment through open communication and constructive feedback.
- Enhanced team performance by delegating tasks and providing clear instructions.
- Trained and mentored new employees to maximize team performance.
- Collaborated with other Shift Managers to maintain consistency in policy enforcement across all shifts, fostering a cohesive workplace culture.
- Optimized profitability by monitoring labor costs and adjusting staff deployment based on customer traffic patterns.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Education
BS - Forensic Studies
University of Baltimore
Baltimore, MD12-2023
Forensic Science
Mount Marty College
Yankton, SD01.2018
Associate of Arts - Biology
Coahoma Community College
Clarksdale, MS01.2017
High School Diploma -
Western High School
Baltimore, MD01.2015
Skills
- Trained in lab safety
- Multitasking
- Attention to detail
- Problem solving
- Coaching and mentoring
- Conflict resolution
- Time management
References
- Jonathan Brown - former manager at Chick-Fil-A - (443) 722-9962
- Steven Oxendine - current manager at Bob Bell Chevrolet - (443) 653-0210
- Elizabeth Copeland - former professor at University of Baltimore - (443) 370-3862
Timeline
Biology/SAFE-ITR Intern
Baltimore County Police Department
02.2024 - 05.2024
Automotive Sales Representative
Bob Bell Chevrolet
11.2020 - Current
Warehouse Associate
Amazon
04.2020 - 07.2020
Team Leader
Chick-fil-a
06.2019 - 04.2020
Shift Manager
McDonald's
07.2014 - 09.2019
BS - Forensic Studies
University of Baltimore
Forensic Science
Mount Marty College
Associate of Arts - Biology
Coahoma Community College
High School Diploma -
Western High School