Briana Gonzalez
Phoenix,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Human Resource Generalist
Secure Source International
El Mirage, USA
11.2023 - Current
- Managed employee onboarding and orientation processes for new hires.
- Facilitated employee relations by addressing concerns and resolving conflicts.
- Administered benefits programs, ensuring compliance with company policies and regulations.
- Conducted performance evaluations, providing feedback to employees and management.
- Maintained accurate employee records using HR information systems.
- Supported recruitment efforts by screening candidates and scheduling interviews.
- Developed HR policies in alignment with company goals and legal requirements.
- Developed and maintained job descriptions, performance evaluation forms, employee handbooks, and other HR related documents.
- Conducted background checks, reference checks and employment verification.
- Conducted employee hiring and exit interviews.
- Coordinated employee benefits including health insurance plans, 401k savings plan, vacation and sick leave policies and other programs.
- Improved employee engagement and moral by developing wellness programs for employees and enforcing positivity guidelines.
- Responded promptly to inquiries from internal staff members regarding employment matters.
- Processed salary changes stemming from merit increases, promotions, bonuses and pay adjustments.
- Facilitated delivery of HR services by establishing and maintaining positive relationships with teams and leadership across organization.
- Designed new employee packages and sent out via mail and e-mail.
- Created and modified job descriptions within all departments.
- Investigated employee complaints or grievances related to workplace issues or violations of policy.
- Provided guidance on labor laws and regulations to ensure compliance with applicable federal, state and local rules.
- Managed payroll processing functions including timekeeping records, deductions and tax withholding calculations.
- Analyzed organizational structure to determine staffing needs based on workload requirements.
- Assisted with recruitment efforts by sourcing candidates through various channels such as LinkedIn, Indeed, Glassdoor.
- Organized company events such as team building exercises or holiday parties to foster a positive work environment.
- Led staff meetings to develop strategies that would positively influence workplace relationships.
- Prepared reports related to personnel activity such as turnover rate or hiring process metrics.
- Developed employee handbooks, including design and layout.
- Maintained employee records in accordance with applicable legal requirements.
- Conducted workplace investigations to address allegations of harassment or discrimination, ensuring a safe work environment.
- Led employee engagement surveys and focus groups to identify areas for improvement and enhance employee satisfaction.
Dental Office Manager
The Smile Institute
Surprise, USA
07.2022 - 10.2023
- Managed daily operations of dental practice to ensure efficient workflow.
- Collaborated with dental professionals to streamline treatment planning and patient care processes.
- Addressed patient concerns promptly to foster a positive environment at the practice.
- Managed all front desk operations, including phone calls and customer service inquiries.
- Ensured accurate data entry of patient information into the office management system.
- Conducted regular audits of patient accounts to ensure accuracy and compliance with regulations.
- Resolved customer complaints in a timely manner by investigating issues thoroughly.
- Prepared monthly reports summarizing activity within the dental practice for review by senior management.
- Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures, healthcare regulations and dental board standards.
- Performed financial analysis to identify areas of cost savings or revenue enhancement opportunities.
- Hired, trained and monitored new office employees and took corrective action when necessary.
Dental Treatment Coordinator
North Valley Endo Oral Surgery • Advanced Dentistry • Sun Valley Pediatric Dentistry
Arizona, USA
01.2020 - 06.2022
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Resolved any discrepancies between patient billing statements and insurance reimbursements.
- Updated patient records when necessary due to changes in coverage or benefit levels.
- Created and maintained accurate electronic records of all insurance claims and payments.
- Analyzed trends in denied claims or other problems that might indicate a need for policy changes or additional training.
- Corresponded with patients, providers, and insurance companies to ensure timely processing of claims.
- Prepared detailed financial reports outlining accounts receivable status for each provider and insurer combination.
Benefits Coordinator
Pacific Dental Services
Tolleson, USA
08.2017 - 10.2019
- Assisted employees with benefit inquiries and resolved issues effectively.
- Maintained up-to-date knowledge of all benefit plan provisions, policies, and procedures.
- Managed patient insurance claims and verification processes for dental services.
- Reviewed and updated patient insurance information in the practice management system.
- Assisted patients in understanding their insurance benefits and payment options.
- Processed pre-authorizations for dental procedures with timely follow-ups.
- Trained new staff on insurance protocols and office policies related to billing.
- Resolved discrepancies in billing statements related to insurance claims efficiently.
Quality Assurance Specialist
Aeroturbine
Goodyear, USA
08.2013 - 01.2016
- Developed and implemented quality control procedures to enhance operational efficiency.
- Collaborated with cross-functional teams to identify and resolve quality issues promptly.
- Documented inspection results and maintained accurate records for compliance purposes.
- Facilitated internal audits to ensure adherence to safety and regulatory standards consistently.
- Consulted with management and personnel to educate on QA standards.
- Developed and maintained quality assurance protocols, processes and procedures.
- Prepared reports to communicate results of quality inspection activities to management.
Education
Bachelor of Science - Franke College of Business
Northern Arizona University
Flagstaff, AZ01.2013
Skills
- Employee onboarding and benefits administration
- Conflict resolution strategies
- Performance evaluation techniques
- HR policy development
- Recruitment strategies
- Data analysis
- Relationship building
- Talent acquisition
References
References available upon request.
Timeline
Human Resource Generalist
Secure Source International
11.2023 - Current
Dental Office Manager
The Smile Institute
07.2022 - 10.2023
Dental Treatment Coordinator
North Valley Endo Oral Surgery • Advanced Dentistry • Sun Valley Pediatric Dentistry
01.2020 - 06.2022
Benefits Coordinator
Pacific Dental Services
08.2017 - 10.2019
Quality Assurance Specialist
Aeroturbine
08.2013 - 01.2016
Bachelor of Science - Franke College of Business
Northern Arizona University
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