BRIANA GONZALEZ ESTEVEZ
Saint Cloud,FL
Summary
Service-focused individual with exceptional skills in customer relations, task prioritization, and time management. Motivated to address customer concerns directly and efficiently, develop proactive solutions, and implement corrections with efficiency. Accomplished and energetic, with a strong desire for a career in customer service. Proficient in English and Spanish languages.
Overview
7
7
years of professional experience
Work History
Manager
Drunken Parrot
06.2022 - Current
- Support staff results by communicating job expectations and planning, monitoring, scheduling, and appraising job results
- Coach, counsel, and discipline employees
- Maintain inventory levels updated to maximize cash flow when ordering supplies
- Prepare and verify payroll records
- Cover for absent employees
Customer Service and Cashier
Seven-11
03.2022 - 05.2023
- Provided a positive customer experience with fair, friendly, and courteous service
- Registered sales on a cash register by scanning items, itemizing, and totaling customers' purchases
- Resolved customer issues and answered questions
- Bags purchases if needed
- Received orders from providers and stocked shelves
- Clean the store as needed
Hostest/Waiter
Joe’s Crab Shack
03.2020 - 10.2020
- Generate leads for the sales team by contacting potential and existing customers by phone to inform them of our products, services and offers
- Answer phone calls of people responding to direct marketing and advertising campaigns
- Door to door sales
- Generate purchase contracts and credit agreements
Order Fulfilment
Walmart Supercenter
10.2019 - 08.2020
- Offloading stock deliveries, processing work orders, and preparing orders for customers by manually moving cartons and/or pallets to and from trailers, palletizing product for storage in the warehouse, and identifying, sorting, and re-packaging product for individual handling
- Updating the Warehouse Management System
- Maintain a work area that is organized, neat and clean, safely operate equipment such as a pallet jack, electric forklift, order picker, or sweepers/scrubbers
Customer Service
Panera Bread
01.2019 - 10.2019
- Welcoming customers, ringing up sales, bagging items, requesting price checks, honoring coupons, collecting payment, and giving appropriate change
- Responsible for counting the contents of cash register drawer at the end of each shift, maintaining receipts, and records and withdrawals
Cashier and Certified Lifeguard
Pirates Cove
01.2018 - 01.2019
- Company Overview: City of Englewood
- Welcoming customers, answering their questions, helping them locate items, and providing advice or recommendations, and selling tickets
- Operating scanners, cash registers, and other electronics
- Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer
- Assisting with swimming lessons
- Explaining and enforcing rules, regulations, and policies to ensure safety of patrons
- Monitoring designated areas to recognize signs of danger
- Responding to emergencies and rescuing swimmers in danger of drowning
- City of Englewood
Education
GED -
Next Program
Littleton, CO01.2019
Business Administration and Management -
Valencia College
01.2025
Skills
- Cash Management
- Critical Thinking
- Customer Satisfaction
- Data Entry
- First Aid - CPR – AED
- Fully Bilingual English/Spanish
- Listening
- Marketing
- Microsoft Office
- Phone Etiquette
- POS
- Public Speaking
- Reliable
- Responsible
- Safety
- Sales
- Scanners
- Self-Starter
- Stocking
- Teamwork
- Time Management
- Work Independently
- Staff Training and Development
Languages
Spanish
Native or Bilingual
Timeline
Manager
Drunken Parrot
06.2022 - Current
Customer Service and Cashier
Seven-11
03.2022 - 05.2023
Hostest/Waiter
Joe’s Crab Shack
03.2020 - 10.2020
Order Fulfilment
Walmart Supercenter
10.2019 - 08.2020
Customer Service
Panera Bread
01.2019 - 10.2019
Cashier and Certified Lifeguard
Pirates Cove
01.2018 - 01.2019
Business Administration and Management -
Valencia College
GED -
Next Program
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