Katherin Cruz
Capitol Heights,MD
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
2
2
years of professional experience
Work History
Manager
Taco Bell
Upper Marlboro, MD
02.2022 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Provided leadership during times of organizational change or crisis situations.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Coached, mentored and trained team members in order to improve their job performance.
- Monitored staff performance and addressed issues.
Education
High School Diploma -
Charles Herbert Flowers High School
Springdale, MD05-2022
Skills
- Staff Development
- Team Leadership
- Staff Management
- Verbal and written communication
- Schedule Preparation
- Time Management
- Employee Development
- Customer Service
- Payment Collection
- Cash Handling
- Credit and cash transactions
- Order Packaging
- Money Handling
- Cash Management
- Ordering and stocking
- Order Taking
Languages
English
Spanish
Timeline
Manager
Taco Bell
02.2022 - Current
High School Diploma -
Charles Herbert Flowers High School