Summary
Overview
Work History
Education
Skills
Timeline
Manager

Craig Rinehart

Sandusky,OH

Summary

Dynamic manager with a proven track record at Arby's Restaurant, enhancing customer satisfaction and team performance through strategic planning and effective conflict resolution. Skilled in budget control and staff development, I successfully improved operational efficiency and fostered a high-performing culture, achieving significant cost savings and increased employee engagement.

Overview

22
22
years of professional experience

Work History

Manager

Arbys Resturant
06.2003 - 08.2025
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved marketing to attract new customers and promote business.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
  • Increased market share with strategic business development efforts, expanding into untapped markets.
  • Streamlined project delivery processes, significantly reducing time to market for new product launches.
  • Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
  • Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
  • Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
  • Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
  • Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
  • Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
  • Organized professional development programs for staff, leading to improved performance and skill sets.
  • Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Launched quality assurance practices for each phase of development
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Developed detailed plans based on broad guidance and direction.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Education

No Degree -

Laramie, Community College
Cheyenne, WY

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Complex Problem-solving
  • Verbal and written communication
  • Staff training and development
  • Staff management
  • Task delegation
  • Goal setting
  • Documentation and reporting
  • Relationship building
  • Strategic planning
  • Operations management
  • Project management
  • Cross-functional teamwork
  • Project planning
  • Customer relationship management (CRM)
  • Performance management
  • Staff development
  • Shift scheduling
  • Sales techniques
  • Policy implementation
  • Conflict resolution
  • Schedule preparation
  • Sales management
  • Workforce management
  • Performance evaluations
  • Business administration
  • Marketing
  • Negotiation
  • Product management
  • Budget control
  • Business development
  • Business planning
  • Key performance indicators
  • Financial management
  • Expectation setting
  • Emergency response
  • Expense tracking
  • Contract management
  • Brand management
  • Lead generation
  • Salesforce management
  • Clear communication
  • Safety procedures
  • Employee onboarding
  • Coaching and mentoring
  • Work prioritization
  • Policy and procedure development
  • Inventory management
  • Recruiting and interviewing
  • Data analysis
  • Risk management
  • Partnership development
  • Change management
  • Vendor management
  • Regulatory compliance
  • Competitor research
  • Stakeholder management
  • Trend analysis
  • Resource allocation
  • Revenue management
  • Innovation management
  • Networking strategies
  • Problem-solving aptitude
  • Employee development
  • Schedule management
  • Interpersonal relations
  • Active listening
  • Process improvement
  • Good judgment
  • MS office
  • Negotiation and conflict resolution
  • Professional and courteous
  • Scheduling and coordinating
  • Employee coaching and mentoring
  • Staff training
  • Training and development
  • Customer relationship management
  • Managing operations and efficiency
  • Hiring and training
  • Work Planning and Prioritization
  • Team development
  • Organizational skills
  • Excellent communication
  • Multitasking Abilities
  • Multitasking
  • Problem-solving
  • Adaptability and flexibility
  • Attention to detail
  • Financial records oversight
  • Cross-functional team management
  • Disciplinary techniques
  • Skype
  • Computer skills
  • Teamwork and collaboration
  • Effective communication
  • Problem resolution
  • Positive attitude

Timeline

Manager

Arbys Resturant
06.2003 - 08.2025

No Degree -

Laramie, Community College

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Craig Rinehart