Briana Green
HEB Grocery Store
Houston,TX
Dedicated professional with over six years of experience in the customer service industry, recognized for exceptional relationship management and leadership abilities. A flexible and goal-oriented team player consistently delivering results while fostering a collaborative environment. Renowned for dependability, self-motivation, and strong multitasking skills, poised to contribute effectively to a management role that offers opportunities for career advancement. Committed to driving team success and enhancing client satisfaction through strategic initiatives and innovative solutions.
8
years of professional experience
Work History
Curbside Shopper
10 Months
HEB Grocery Store - Spring, TX | 03.2021 - 01.2022
- Managed order fulfillment for curbside pickup, ensuring timely and accurate delivery of groceries.
- Coordinated inventory checks to maintain stock levels and prevent shortages for customer orders.
- Trained new staff on best practices for order processing and customer interaction procedures.
- Streamlined picking processes to enhance efficiency and reduce wait times for customers.
Server/Event Host/Trainer
1 Year 9 Months
Top Golf - Spring, Tx | 06.2019 - 03.2021
- Properly served food and beverages while providing a fun experience.
- Delegated tasks to other staff members when training.
- Delivered exceptional guest service in a fast-paced environment, enhancing customer satisfaction and loyalty.
- Trained new team members on operational procedures and customer service best practices, improving team efficiency.
Child Nutrition - Prep Cook
4 Months
Spring ISD - Spring, Tx | 08.2018 - 12.2018
- Planned and prepared meals that meet proper nutritional requirements.
- Ensured that food was stored and handled properly; and that the kitchen equipment was cleaned correctly.
- Operated kitchen equipment safely, adhering to food safety guidelines and sanitation protocols.
- Collaborated with team members to streamline food prep processes, enhancing kitchen workflow efficiency.
Dealer
7 Months
Kirby - Conroe, Tx | 06.2017 - 01.2018
- Provided knowledge to clients on products and services that was offered.
- Provided demonstrations on how to use product to clients to boost sales.
- Managed customer interactions to provide exceptional service and enhance satisfaction.
- Developed and implemented effective sales strategies to increase revenue growth.
Cashier
6 Months
Panera Bread - Conroe, Tx | 10.2016 - 04.2017
- Opener for drive-thru and main lobby.
- Cleaned, stocked, and prepare restaurant for the next incoming shift.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Processed customer transactions efficiently, ensuring accuracy in cash handling and payment processing.
Bartender/Food Service
2 Years 3 Months
Splashtown - Spring, Tx | 06.2014 - 09.2016
- Received and processed payments via credit card and cash methods.
- Trained new employees to improve performance, food safety and customer service.
- Crafted and served a variety of cocktails, ensuring high-quality presentation and taste.
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
Sales Advisor
7 Months
CDS/Costco - Conroe, Tx | 11.2015 - 06.2016
- Boosted sales by improving service to existing customer.
- Developed relationships with new clients by meeting expectations and providing solutions.
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Participated actively in weekly sales meetings, sharing insights from personal experiences that contributed to team success.
Education
High School Diploma
Oak Ridge High School - Conroe, Tx
05.2014
GPA: 3.5
Skills
Event Coordinator
POS/Money Handling
Problem-solver
Customer service
Background in sales
Leader
Safety awareness
Goal-oriented mindset
Timeline
Curbside Shopper
HEB Grocery Store
03.2021 - 01.2022Read more
Server/Event Host/Trainer
Top Golf
06.2019 - 03.2021Read more
Child Nutrition - Prep Cook
Spring ISD
08.2018 - 12.2018Read more
Dealer
Kirby
06.2017 - 01.2018Read more
Cashier
Panera Bread
10.2016 - 04.2017Read more
Sales Advisor
CDS/Costco
11.2015 - 06.2016Read more
Bartender/Food Service
Splashtown
06.2014 - 09.2016Read more
Oak Ridge High School - High School Diploma,
Read more
Presidents list
Each period since being enrolled in culinary school at Auguste Escoffier School of Culinary Arts, I've made the presidents list for having a GPA of 4.0 or higher.