Briana Gutierrez
Jersey City,NJ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Human Resource Tech
Joint Force Headquarters
11.2023 - 01.2024
- Worked well in a team setting, providing support and guidance.
- Coordinated employee training programs to boost skills development and improve overall performance.
- Implemented employee recognition programs, fostering a positive work environment and increased retention rates.
- Conducted NBG 22 to ensure data accuracy in personnel files
Sergeant
Army National Guard
10.2015 - Current
- Fostered a positive work environment, promoting collaboration and teamwork among diverse personnel.
- Increased operational readiness through meticulous equipment maintenance and resource management.
- Developed comprehensive training programs for subordinates, resulting in improved skill sets and job performance.
- Mentored junior enlisted to develop leadership skills, fostering a culture of continuous improvement within the organization.
- Coordinated large-scale events such as training exercises or deployments, managing resources effectively to achieve desired outcomes.
Schedule Coordinator
DDS Excellence
09.2020 - 11.2024
- Improved scheduling efficiency by implementing a new time management system.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
- Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
- Ensured patient privacy by adhering to all HIPAA regulations during the collection, storage, and sharing of sensitive information.
- Supported dentist in maintaining accurate documentation of treatment plans for better continuity of care between visits.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Provided excellent customer service to create positive experiences and build patient trust.
- Assisted in the planning and execution of special events or promotions, such as dental health month campaigns or community outreach initiatives, boosting practice visibility within the local area.
Office Administrator
GTZ Drywall Corp.
02.2016 - 08.2019
- Supervised the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems
- Clerical duties, including multi-line phone, typing, copier, fax, filing, scheduling; full experience in Windows/Apple OS experience, Office/Outlook, able to type 55 wpm
- Checked in and out 50 to 60 people and billed 8 to 10k on a daily basis
- Assisted in the training of new employees, interpreting and communicating work procedures and company policies
- Sorted and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping.
Education
Bachelor of Criminal Justice -
Thomas Edison State University
Trenton, NJ06.2025
Associate of Arts -
Union County Community College
Cranford, NJ05.2018
High School Diploma -
Passaic High School
Passaic, NJ06.2015
Skills
- Extensive knowledge of medical terminology
- Possess pleasant personality with excellent telephone etiquette
- Self-awareness
- Task Delegation
- Knowledge of handling general administrative and clerical tasks
- Skilled in computer applications like MS Word, PowerPoint, Spreadsheet
- Leadership Development
- Assertiveness Training
- Motivational Skills
- Multitasking strengths
- Fluent English and Spanish
Timeline
Human Resource Tech
Joint Force Headquarters
11.2023 - 01.2024
Schedule Coordinator
DDS Excellence
09.2020 - 11.2024
Office Administrator
GTZ Drywall Corp.
02.2016 - 08.2019
Sergeant
Army National Guard
10.2015 - Current
Bachelor of Criminal Justice -
Thomas Edison State University
Associate of Arts -
Union County Community College
High School Diploma -
Passaic High School
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