Briana Hanks
Twisp,WA
Summary
Detail-oriented Event Services professional with experience planning and executing corporate events, retreats, and weddings from concept to completion. Skilled in client consultation, vendor coordination, logistics management, and on-site leadership. Known for delivering seamless, high-touch guest experiences while aligning event execution with client vision and brand standards.
Overview
7
7
years of professional experience
Work History
Sales & Service Coordinator
Sun Mountain Lodge
Winthrop, WA, USA
06.2024 - Current
- Plan and execute corporate conferences, retreats, promotional events, and weddings from initial consultation through event completion
- Partner with clients to define vision, brand alignment, guest experience goals, and budget parameters
- Develop detailed event timelines, floor plans, banquet event orders (BEOs), and service schedules
- Coordinate all logistics including catering, décor, audiovisual, entertainment, transportation, and vendor management for over 40 events per year
- Serve as primary on-site contact for wedding couples, corporate clients, vendors, and internal departments
- Lead event staff during execution to ensure seamless flow, timeline adherence, and exceptional guest experience
- Troubleshoot real-time challenges while maintaining professionalism and client confidence
- Conduct post-event follow-ups to strengthen relationships and encourage repeat or referral business
Dispatch Supervisor
AAA
Ogden, UT, USA
08.2021 - 06.2024
- Promoted to supervisory role within a 100+ person operations center based on leadership and performance
- Managed workflow and staffing for 10-20 dispatchers at a time in a high-volume service environment
- Coordinated real-time logistics, prioritizing efficiency and customer satisfaction
- Handled escalated service concerns while protecting company brand reputation
- Tracked performance metrics and coached team members to improve response times and service quality
Full-Time Caregiver
Ogden, UT, USA
11.2019 - 08.2021
- Managed household operations, scheduling, and budgeting
- Strengthened multitasking, organization, and adaptability skills
Customer Service Representative
Verizon Wireless
Salt Lake City, UT, USA
01.2019 - 11.2019
- Delivered personalized account support and service solutions in a fast-paced, metrics-driven environment
- Assisted customers with billing, upgrades, and promotional offerings
- Recognized as top-performing representative across the floor immediately upon completion of training
- Built strong client rapport contributing to customer retention and satisfaction
- Managed approximately 100 incoming calls per day from customers
Education
High School Diploma -
Seeley-Swan High School
Seeley Lake06.2012
Skills
- Wedding Planning & Execution
- Corporate Event Coordination
- Client Consultation & Relationship Management
- Vendor Sourcing & Contract Coordination
- Event Timeline Development
- Banquet Event Orders (BEOs)
- On-Site Event Leadership
- Budget Awareness & Cost Management
- Guest Experience Management
- Conflict Resolution & Real-Time Problem Solving
- Microsoft Office Suite
Timeline
Sales & Service Coordinator
Sun Mountain Lodge
06.2024 - Current
Dispatch Supervisor
AAA
08.2021 - 06.2024
Full-Time Caregiver
11.2019 - 08.2021
Customer Service Representative
Verizon Wireless
01.2019 - 11.2019
High School Diploma -
Seeley-Swan High School
Personal Information
- Work Permit: Authorized to work in the U.S. for any employer.
- Visa Status: Authorized to work in the U.S. for any employer.