Briana Havens
Summary
Enthusiastic skilled in safe food handling and creating exceptional guest experiences. People-oriented and focused worker with knowledge of ordering procedures and customer service. Multitasks to deliver exceptional service.
Overview
2
2
years of professional experience
Work History
Money Handler
Pressbox
03.2023 - 07.2023
- Enhanced customer satisfaction by efficiently processing transactions and handling cash with accuracy.
- Reduced discrepancies in cash handling by implementing strict cash management procedures.
- Streamlined the money counting process for faster results, using advanced tools and technology.
- Assisted in training new hires on proper money handling techniques, contributing to overall team efficiency.
- Maintained a clean and organized work area, adhering to company standards for safety and professionalism.
Infant Teacher
JuJu's Daycare
04.2022 - 08.2022
- Enhanced infant learning by implementing age-appropriate activities and educational games.
- Maintained a safe, nurturing environment for infants by adhering to health and safety regulations.
- Collaborated with fellow teachers to develop and implement engaging lesson plans for infant care.
- Developed strong relationships with parents to foster trust and open communication regarding their child''s wellbeing.
- Assessed developmental milestones and provided regular updates to parents on their child''s progress.
Carhop Server
Sonics Drive In
09.2021 - 03.2022
- Increased order accuracy by carefully listening to customers'' requests and double-checking orders before delivery.
- Enhanced customer satisfaction by promptly greeting and efficiently taking orders from patrons.
- Facilitated a positive dining experience for guests by maintaining a clean and organized outdoor eating area.
- Ensured timely delivery of food and beverages to customers, prioritizing exceptional service.
- Handled cash transactions accurately, providing correct change and processing credit card payments securely.
- Resolved customer complaints professionally, demonstrating empathy and understanding of their concerns.
- Maintained knowledge of current promotions, policies regarding payment, exchanges, and security practices to provide accurate information to customers.
- Contributed to team success by regularly communicating with coworkers and offering assistance when needed.
- Upheld stringent food safety standards by following proper sanitation procedures during all aspects of food handling and preparation.
Education
Bachelor of Science - Sustainable Supply Chain
Louisiana Tech University
Ruston, LA05.2026
High School Diploma -
Sam Houston High School
Lake Charles, LA05.2022
Skills
- Cash counting
- POS Terminal Operation
- Refund Processing
- Security Procedures
- Food handling
- Menu Memorization
- Food Running
- Teamwork and Collaboration
- Good Communication
- Effective Multitasking
- Willing to Learn
Timeline
Money Handler
Pressbox
03.2023 - 07.2023
Infant Teacher
JuJu's Daycare
04.2022 - 08.2022
Carhop Server
Sonics Drive In
09.2021 - 03.2022
Bachelor of Science - Sustainable Supply Chain
Louisiana Tech University
High School Diploma -
Sam Houston High School
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