Briana Hernandez
Roland,OK
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Barista
Moka Joes Coffee And Cafe
11.2022 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Registered Dental Assistant
Roland Family Dental And Braces
04.2021 - 11.2022
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Explained treatment procedures and instructed patients on home care guidelines.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
- Supported dentists during procedures, assisting dental fillings, permanent, and temporary crowns and sealants.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Fabricated Same day crowns using the Cerac.
Customer Service Representative
Red River Credit
10.2018 - 02.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed Loan applications
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Researched accounts and completed due diligence to resolve collection problems.
- Maintained high volume of calls and met demands of busy and productive group.
- Trained new team members on scripts, company services, and collection strategies.
Education
Registered Dental Assistant - Dental Assisting
Vista College
Fort Smith, AR04.2021
High School Diploma -
Roland High School
Roland, OK08.2017
Skills
- Computer Proficiency and Microsoft Office
- Speech Writing and Messaging
Timeline
Barista
Moka Joes Coffee And Cafe
11.2022 - Current
Registered Dental Assistant
Roland Family Dental And Braces
04.2021 - 11.2022
Customer Service Representative
Red River Credit
10.2018 - 02.2020
Registered Dental Assistant - Dental Assisting
Vista College
High School Diploma -
Roland High School
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