Yajaira Ramirez
Houston
Overview
8
8
years of professional experience
Work History
Barista
Starbucks & Compass Group
10.2022 - Current
- Procedure & Recipe Compliance: Prepare espresso orders and beverages using prescribed measures and standardized recipes (including 50+ Starbucks core recipes), demonstrating a high level of detail-oriented consistency.
- Served high volume of customers efficiently, minimizing delays and consistently meeting operational deadlines in fast-paced team environment.
- Managed financial transactions by entering orders into POS and processing cash and charge payments, achieving daily reconciliation of financial records with zero discrepancies.
- Replenished inventory and supplies while organizing operational materials and workstation logs to support smooth daily operations.
- Regulatory Standards: Maintain workstation and equipment according to HACCP guidelines and sanitation standards, ensuring a safe and "auditable" environment similar to regulatory payroll filing.
- Professional Communication: Act as a customer advocate by relaying relevant concerns to supervisors and explaining complex menu items clearly, utilizing the interpersonal skills required for district-wide collaboration.
Guest Experience Expert
Marriott
04.2022 - 10.2022
- Collaborated with various departments to ensure accurate information reporting and rapid resolution of guest inquiries, enhancing overall guest experience through effective communication.
- Balanced and dropped daily receipts according to hotel accounting specifications. Verified and adjusted guest billing, processing payments and resolving disputed charges to ensure guest satisfaction.
- Audit & Data Entry Accuracy: Conducted audits of daily reports, including arrivals and departures, to ensure 100% data integrity within the property management system.
- Managed guest accounts using advanced software, assigning room requirements and documenting operational information to maintain accurate records and support departmental efficiency.
- Confidentiality & Information Management: Maintained high standards of confidentiality regarding proprietary guest information and financial records, complying with all company privacy policies.
Manager
Bodard Express
03.2019 - 01.2022
- Financial Oversight & Accountability: Directed daily financial operations, including the verification and processing of over 100 sales transactions per day with a focus on zero-error cash management and reconciliation.
- Operational Problem-Solving: Managed high-volume workflows under pressure, adapting to shifting priorities and stepping into various functional roles to guarantee that all daily deadlines and service targets were met.
- Compliance & Standards: Enforced strict adherence to state health and safety regulations, ensuring the facility consistently met or exceeded organizational audit standards.
Customer Service
FMA Alliance
08.2020 - 06.2021
- Financial Compliance: Adhered to strict federal and state regulations while managing consumer accounts, demonstrating the high level of integrity and confidentiality required for handling district payroll data.
- Data Integrity & Maintenance: Updated and audited account information in real-time during high-volume call cycles, ensuring all records remained accurate per company standards.
- Account Reconciliation: Verified debt amounts and validated financial documentation before processing payments, maintaining a high level of detail-oriented accuracy.
- Financial Compliance: Adhered to strict federal and state regulations while managing consumer accounts, demonstrating the high level of integrity and confidentiality required for handling district payroll data.
- Documentation: Utilized advanced word processing and database software to type detailed account notes and file maintenance records in a timely, deadline-driven environment.
Store Associate
99 Cents Store Only
04.2018 - 10.2018
- Accuracy & Data Entry: Processed high-volume point-of-sale transactions with emphasis on numerical accuracy, achieving balanced daily cash drawer reconciliations.
- Operational Compliance: Followed detailed daily to-do lists and safety protocols with minimal supervision, demonstrating the ability to work independently to meet shift goals and deadlines.
Education
Associate of Applied Science - Accounting
Lone Star College
Houston, TX06-2026
High School Degree -
Davis Senior High School
01-2018
Skills
- Microsoft Office suite
- Sales
- Data entry
- Multitasking
- Data entry accuracy
- Adaptable
- Call center experience
- Customer relationship management (CRM)
- Microsoft Office Knowledge
- Microsoft Excel
- Microsoft PowerPoint
- Spreadsheets
- Email management
- Capable of Multi Tasking
- Time Management
- Effective communication
- Communicates with others
- Creative
- Problem solving
- CRM expertise
- Compliance awareness
- Computer Literate
- Administrative support
- Fast Paced
- Email management
- Report preparation
- Computer proficiency
Timeline
Barista
Starbucks & Compass Group
10.2022 - Current
Guest Experience Expert
Marriott
04.2022 - 10.2022
Customer Service
FMA Alliance
08.2020 - 06.2021
Manager
Bodard Express
03.2019 - 01.2022
Store Associate
99 Cents Store Only
04.2018 - 10.2018
Associate of Applied Science - Accounting
Lone Star College
High School Degree -
Davis Senior High School