NYU Film Studies & Philosophy senior with 4+ years high-volume customer service experience. Known for speed, accuracy, and de-escalation; seeking a client-facing and brand experience role where I can contribute immediately and grow.
Overview
5
5
years of professional experience
Work History
Barista
Starbucks
New York
09.2023 - 12.2025
Delivered fast, accurate service in a high-volume café; maintained order accuracy and customer satisfaction during peak rushes.
De-escalated tense customer situations calmly and professionally; escalated to shift leads when needed.
Supported store standards: restocking, cleaning, and station organization to keep workflow efficient and safe.
Trained new partners on drink routines, POS basics, and service expectations.
Recommended products based on customer preferences and helped drive add-on sales during peak periods.
Host
P.F. Chang’s
Albuquerque, NM
10.2022 - 08.2023
Managed waitlist and table rotation during peak hours to keep seating efficient and guest experience smooth.
Greeted guests, confirmed reservations, and handled high-volume phone inquiries with professionalism; managed large parties (6–12+).
Resolved guest concerns (wait times, seating preferences) calmly; escalated to management when needed.
Cashier/Stocking/Expo
Haystack Burgers and Barley
Dallas, TX
04.2022 - 08.2022
Coordinated with kitchen and front-of-house staff as expo to ensure correct orders, proper packaging and timely pickup.
Managed restocking and inventory flow (cups, lids, condiments, to-go supplies) to keep stations rush-ready.
Supported team during peak periods by flexing between cashier, expo, and stocking based on service demands.
Cashier/Food runner/Expo
OMG Tacos
Richardson, TX
06.2021 - 04.2022
Ran food efficiently and confirmed items with tickets to reduce errors and improve customer experience.
Provided fast, friendly service at the register while maintaining order accuracy and accommodating modifications/allergies.
Education
Bachelor of Arts - Double Major: Film Studies & Philosophy GPA 3.4
New York University
New York
05-2026
Skills
Customer service
De-escalation
Cash handling
Order accuracy
Inventory
Team support
Sales support
Merchandising support
Microsoft Office Suite
Google Suite
Adobe Suite
Typing: 90 WPM
POS systems
Timeline
Barista
Starbucks
09.2023 - 12.2025
Host
P.F. Chang’s
10.2022 - 08.2023
Cashier/Stocking/Expo
Haystack Burgers and Barley
04.2022 - 08.2022
Cashier/Food runner/Expo
OMG Tacos
06.2021 - 04.2022
Bachelor of Arts - Double Major: Film Studies & Philosophy GPA 3.4