Summary
Overview
Work History
Education
Skills
Timeline
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Augustus Biddick

Brooklyn,New York

Summary

NYU Film Studies & Philosophy senior with 4+ years high-volume customer service experience. Known for speed, accuracy, and de-escalation; seeking a client-facing and brand experience role where I can contribute immediately and grow.

Overview

5
5
years of professional experience

Work History

Barista

Starbucks
New York
09.2023 - 12.2025
  • Delivered fast, accurate service in a high-volume café; maintained order accuracy and customer satisfaction during peak rushes.
  • De-escalated tense customer situations calmly and professionally; escalated to shift leads when needed.
  • Supported store standards: restocking, cleaning, and station organization to keep workflow efficient and safe.
  • Trained new partners on drink routines, POS basics, and service expectations.
  • Recommended products based on customer preferences and helped drive add-on sales during peak periods.

Host

P.F. Chang’s
Albuquerque, NM
10.2022 - 08.2023
  • Managed waitlist and table rotation during peak hours to keep seating efficient and guest experience smooth.
  • Greeted guests, confirmed reservations, and handled high-volume phone inquiries with professionalism; managed large parties (6–12+).
  • Resolved guest concerns (wait times, seating preferences) calmly; escalated to management when needed.

Cashier/Stocking/Expo

Haystack Burgers and Barley
Dallas, TX
04.2022 - 08.2022
  • Coordinated with kitchen and front-of-house staff as expo to ensure correct orders, proper packaging and timely pickup.
  • Managed restocking and inventory flow (cups, lids, condiments, to-go supplies) to keep stations rush-ready.
  • Supported team during peak periods by flexing between cashier, expo, and stocking based on service demands.

Cashier/Food runner/Expo

OMG Tacos
Richardson, TX
06.2021 - 04.2022
  • Ran food efficiently and confirmed items with tickets to reduce errors and improve customer experience.
  • Provided fast, friendly service at the register while maintaining order accuracy and accommodating modifications/allergies.

Education

Bachelor of Arts - Double Major: Film Studies & Philosophy GPA 3.4

New York University
New York
05-2026

Skills

  • Customer service
  • De-escalation
  • Cash handling
  • Order accuracy
  • Inventory
  • Team support
  • Sales support
  • Merchandising support
  • Microsoft Office Suite
  • Google Suite
  • Adobe Suite
  • Typing: 90 WPM
  • POS systems

Timeline

Barista

Starbucks
09.2023 - 12.2025

Host

P.F. Chang’s
10.2022 - 08.2023

Cashier/Stocking/Expo

Haystack Burgers and Barley
04.2022 - 08.2022

Cashier/Food runner/Expo

OMG Tacos
06.2021 - 04.2022

Bachelor of Arts - Double Major: Film Studies & Philosophy GPA 3.4

New York University