Briana Holman
Summary
Well-rounded Bartender committed to providing guests with genuine hospitality and delivering exceptional services in bar area. Talented and skilled multitasker comfortable juggling competing priorities. Polished in concocting specialty cocktails and adding inspiration to new menus. Extremely attentive to detail and keeping an organized workplace.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Bartender
Buffalo Wild Wings
Marquette
09.2021 - Current
- Mixed and served beverages following established recipes and standards.
- Managed inventory to ensure adequate stock of supplies and ingredients.
- Provided excellent customer service to enhance guest satisfaction and experience
- Trained new servers and bartenders
- Resolved many different kinds of situations with guests
- Basic closing and opening duties
- Maintained a very organized and typically very clean bar rail
- Collaborated with kitchen staff to ensure timely delivery of food orders.
- Handled cash transactions accurately during busy shifts at the bar counter.
- Developed good working relationships with fellow employees through effective communication.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Barista
Bigby Coffee
Marquette
08.2022 - 08.2023
- Prepared and served a variety of coffee beverages to customers.
- Maintained cleanliness and organization of workstations and dining areas.
- Operated coffee brewing equipment and maintained proper inventory levels.
- Put out toaster fires when our toaster caught on fire multiple times.
- Rebrewing all coffee pots on a regular basis to ensure fresh coffee was served
- Handling cash drawers and the POS system
- Assisted customers with menu selections and provided product recommendations.
- Collaborated with team members to ensure efficient service during peak hours.
- Engaged with customers to create a welcoming atmosphere in the coffee shop.
Team Member
Culver’s
Marquette
07.2018 - 08.2021
- Provided exceptional customer service in a fast-paced dining environment.
- Collaborated with team members to maintain cleanliness and organization of workstations.
- Assisted in food preparation, ensuring adherence to safety and quality standards.
- Helped train new team members
- Prepare custard orders in a timely manner while keeping it clean
- Handled cash drawers on a regular basis
- Food and custard prep
- Resolved customer complaints professionally to enhance overall dining experience.
- Greeted customers upon entering the store with friendly demeanor.
Education
Sports Science
Northern Michigan University
Marquette, MI 08.2019 - 08.2023
Marquette Senior High School
Marquette, MISkills
- Beverage preparation
- Inventory management
- Customer service
- Cash handling
- Staff training
- Fast-paced service
- Conflict resolution
- Attention to detail
- Problem solving
- Effective communication
- Cleanliness maintenance
- Time management
Timeline
Barista
Bigby Coffee
08.2022 - 08.2023
Bartender
Buffalo Wild Wings
09.2021 - Current
Sports Science
Northern Michigan University
08.2019 - 08.2023
Team Member
Culver’s
07.2018 - 08.2021
Marquette Senior High School