BRIANA HOLT
Austin,Texas
Summary
Experienced HR professional with over 14 years in human resources, specializing in recruitment, employee relations, compensation, onboarding/offboarding, leave management, and policy development. Known for strategic problem-solving, efficient process management, and expertise in HRIS, including Workday, Banner, and AIMs. Committed to fostering positive workplace culture and supporting organizational success in a public sector environment.
Overview
19
19
years of professional experience
1
1
Certification
Work History
HR Advisor Senior
City of Austin-Building Services
05.2023 - Current
- Support end-to-end recruitment processes, including job postings, screening candidates, coordinating interviews, and managing offer letters
- Assist in the onboarding process, ensuring all new hire documentation is completed accurately and on time
- Maintain accurate employee records in the HRIS system, upholding data confidentiality and integrity
- Coordinate employee training sessions and tracked professional development initiatives, leading to a [quantifiable result, e.g., 20% improvement in training completion rates]
- Respond to employee inquiries regarding HR policies, benefits, and procedures, providing accurate information and fostering positive employee experience
- Ensure compliance with federal and state regulations, assisting with audits, and maintaining a high standard of data integrity
- Manage employee relations issues, providing support and guidance to employees and managers
- Coordinate employee training programs and track employee development initiatives
- Assist with benefits administration, including enrollment, changes, and terminations
- Prepare and maintain HR reports, including turnover, headcount, and other metrics
- Supported HR team in managing employee records, updating databases, and managing confidential information with discretion
- Led change management initiatives to improve organizational effectiveness and support long-term growth objectives.
- Generated reports detailing findings and recommendations.
- Devised and implemented processes and procedures to streamline operations.
HR Advisor
City of Austin-Building Services
12.2019 - 05.2023
- Coordinate recruitment processes including posting job openings, screening resumes, scheduling interviews, and conducting initial interviews
- Maintained and updated employee records in HRIS systems, ensuring accuracy and compliance with company policies
- Assisted with onboarding new employees, including conducting orientations and processing new hire paperwork
- Assisted with recruitment activities, including resume screening, scheduling interviews, and conducting background checks
- Coordinated benefits enrollment for new hires, clarifying benefits information, and helping resolve employee inquiries
- Prepared monthly HR reports and metrics, assisting in tracking HR trends, and identifying areas for improvement
- Coordinated employment offers with management and extended offers to selected candidates.
- Ensured compliance with labor laws and regulations through regular policy updates and timely response to employee inquiries.
- Streamlined HR processes for increased efficiency in benefits administration, payroll management, and onboarding procedures.
- Provided guidance to managers on employee development, performance management, and corrective action processes, ensuring consistency across the organization.
- Administered benefits enrollment process, ensuring accurate records were maintained for all eligible employees while educating staff members about their options.
- Orchestrated strategic recruitment approaches to engage talented and highly qualified candidates.
- Collaborated with department managers to assess workforce needs, creating strategic plans for staffing adjustments as necessary.
- Maintained accurate personnel records through diligent documentation of employment actions such as hires, promotions, transfers, terminations, or leaves of absence.
- Assisted with writing job postings and job descriptions for boards.
- Created and delivered HR training sessions to staff, managers and executives.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Reviewed human resources paperwork for accuracy and completeness.
- Collaborated with managers to identify and address employee relations issues.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Advocated for staff members, helping to identify and resolve conflicts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Oversaw internal investigations of alleged misconduct or policy violations resulting in fair resolutions that protected both the company''s interests and those of its employees.
Department Executive Assistant
City of Austin Human Resources
02.2017 - 12.2019
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Answered high volume of phone calls and email inquiries.
- Conducted research, collected, and analyzed data to prepare reports and documents using career, Banner, HR Portal
- Established a strong working relationship with HR counterparts to retain high morale in the work area
- Functioned as a point of contact for the city departments as well as members of the public by responding to Public Information Request queries, Workers Compensation, Employee Benefits and General HR topics
- Aided in the proctoring of promotional exams administered by the Civil Service Office
- Reviewed City of Austin Third-Party Administrator Benefits RFP
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Updated and maintained confidential databases and records.
- Supported HR activities, facilitating hiring process by scheduling interviews and liaising with candidates.
- Coordinated international travel arrangements, ensuring seamless logistics for executives attending global conferences.
- Managed complex calendars for senior executives to facilitate efficient scheduling and meeting planning.
- Handled confidential and sensitive information with discretion and tact.
Administrative Assistant
City of Austin Human Resources
05.2015 - 02.2017
- Processed Public Information Request received by the Human Resources Department
- Followed by the Texas Open Records Laws of reviewing and redacting responsive documents to ensure sensitive information is not released to the public
- Verified accuracy and completeness of critical documents such as PIO (Public Information Office) requests, records, correspondence, regulations, etc
- Functioned as a point of contact for the city departments as well as members of the public by answering questions regarding Public Information Request, Workers Compensation, Benefits and General HR topics
- Compiled subject material for staff meetings, minutes, and agendas for projects
- Attended meetings, recorded minutes, and distributed meeting notes
- Prepared memos, letters and other correspondence using computer, spreadsheets, databases, or presentation software
- Composed and generated reports, flowcharts, spreadsheets, graphs, overheads, and slides for meetings and presentations utilizing Microsoft Office Suite 10 (Excel, Word, PowerPoint, and Access)
- Opened, sorted, read, prioritized, and routed incoming mail, including faxes and emails
- Used independent judgment to perform data analysis, problem solving and recommended policy and administrative improvement
- Filed and retrieved documents, records, and reports
- Maintained calendar, scheduled meetings, conferences and events, plans travel itineraries and makes travel arrangements for the Risk Management division
- Completed Citywide Worker’s Compensation Audits, analyzed audit findings and sent the reports and the findings to DWC 6 Audits and Input the results of the DWC 6, DWC 1 and 3 audit results into a spreadsheet
- Worked collaboratively with Risk Management team in the development of content outlines and evaluation criteria for injured workers; audit, update, monitor and maintain files
- Provided support to Executives when the primary Executive Assistant is out of the office by scheduling meetings, updating calendars, preparing handout materials and agendas for meetings, answering phone calls, sending emails on behalf of executives, and maintaining departmental spreadsheets
- Assisted Municipal Civil Service Office with hearings when needed
- Aided in the proctoring of promotional exams administered by the Civil Service Office
Administrative Assistant
City of Austin Law Department
07.2010 - 05.2015
- Functioned as the HR liaison for the law department
- Updated and maintained Banner for all new hires, terminations, FLMA, salary changes and reclassifications
- Answered and managed incoming and outgoing calls while recording accurate messages
- Coordinated domestic and international travel arrangements, including booking airfare, hotel, and transportation
- Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions
- Conducted employment verifications and aided in investigations
- Filed court documents on behalf of the attorneys
- Ordered and distributed office supplies while adhering to a fixed office budget
- Trained support staff to utilize the TAS (Time Accounting System) and answer inquiries regarding timesheet coding
- Completed data entry, tracked invoices, and maintained the invoice tracking system (Access Database)
- Coordinated, scheduled, and arranged meeting and travel calendars, including business and social events
- Served as departmental liaison between the Finance, IT and Human Resources Departments
- Provided support to the Mayor and Council when primary assistant was out of the office
- Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies, and reconciliations
- Posted all Internal and External Job requisitions for the City of Austin Law department
- Composed and generated reports, flowcharts, spreadsheets, graphs, overheads, and slides for meetings, proposals and presentations utilizing Microsoft Office 2013 Word, Excel, PowerPoint
- Investigated and assisted in maintaining an accurate account of man hours worked on all personnel assigned to site based on end of week timesheet tabulations; resolves payroll concerns
- Supervised Emerging Leader Interns
Temporary Employee
City of Austin-Law Department
07.2009 - 11.2010
- Directed guests and routed deliveries and courier services
- Answered questions and assist the public with filing claims against the City of Austin
- Greeted numerous visitors, including department executives, vendors, and interview candidates
- Scheduled meetings and prepared meeting materials for attorneys and paralegal staff
- Organized departmental records and follow appropriate records management procedures
- Answered and managed incoming and outgoing calls while recording accurate messages
- Managed a high volume of incoming calls, addressing inquiries and resolving issues for customers while ensuring visiting vendors and clients were comfortable and informed as they awaited appointments.
- Conducted research to support information gathering, organizing and assembling discovery documents, contracts, inter-local agreements, and additional records as requested.
• Utilized the Time Matters system to investigate claims, identify relevant information, and assist in resolving customer concerns.
• Responded to diverse customer inquiries via phone and email, providing accurate answers and implementing solutions with internal and external stakeholders. Escalated unresolved issues when necessary.
• Documented all interactions in a database, adhering to standard procedures, updating existing customer information, and adding new entries as required.
• Prioritized and escalated urgent issues, ensuring timely follow-up to confirm customer satisfaction.
• Compiled and produced regular reports and metrics for management, tracking call volume, customer satisfaction, and other KPIs.
• Scheduled appointments efficiently, assigning times and coordinating with relevant personnel.
• Assisted the departments HR staff with employee timesheets, ensuring accuracy and completeness before submission.
• Managed records for the HR team, including filing and maintaining employee personnel files, ensuring compliance with record-keeping policies.
• Supported new employee onboarding by coordinating orientation schedules, preparing onboarding documents, and welcoming new hires.
• Handled updates to employee databases, maintaining accurate records in HR systems and updating personnel changes as needed.
Caterer
Pappas Catering
02.2007 - 04.2009
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Recruited, trained, and developed permanent and casual staff, ensuring a well-prepared and motivated catering team.
- Organized, led, and inspired the catering team to deliver high-quality service, promoting a positive and cohesive work environment.
- Ensured strict adherence to health and safety regulations, maintaining compliance and fostering a safe work environment.
- Reviewed Standard Operating Procedures (SOPs) and implemented improvements to increase staff productivity and efficiency.
- Provided friendly, courteous service to create memorable moments for guests.
- Delivered outstanding customer service throughout the entire event planning process, resulting in repeat business from satisfied clients.
- Worked effectively in fast-paced environments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Supported management with timesheet completion, new employee onboarding, and staff supervision as required.
- Handled guest inquiries, resolved customer complaints, and ensured guest satisfaction by addressing concerns promptly and professionally.
Keyholder/Point of Sale Associate
Teavana
03.2006 - 04.2009
- Contributed to store profitability by identifying opportunities for upselling and cross-selling products.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Managed store personnel by delegating tasks and supervising daily operations.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Mentored new sales associates to contribute to store's positive culture.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Assisted in hiring and training new employees, fostering a collaborative team atmosphere.
- Mentored junior staff members, helping them develop their skills to advance within the company successfully.
- Trained newly hired sales team in upselling techniques.
- Submitted reports to senior management to aid in business decision-making and planning.
- Improved team morale and efficiency through effective delegation and clear communication.
- Assisted in training and onboarding of new employees, accelerating their acclimatization to store environment.
- Trained new associates on Point of Sale systems, improving their knowledge and efficiency in handling customer transactions.
- Answered questions about store policies and addressed customer concerns.
- Supported loss prevention efforts by monitoring for suspicious activity and reporting concerns to management.
Education
Bachelor of Science - Culinary Management
The Art Institute of Houston
Houston, TX01.2008
Associate of Science - Culinary Arts
The Art Institute of Houston
Houston, TX01.2007
Skills
- Recruitment and Selection
- Employee Relations
- HRIS Systems (Banner and Workday)
- Onboarding and Offboarding
- Administration Benefits
- Training and Development
- Payroll Processing
- Compliance and Regulatory Knowledge
- Record Management
- Microsoft Office Suite (Word, Excel, PowerPoint, Visio)
- Excellent Communication Skills
- Organizational and Time Management Skills
- Legacy System (PIR, CAF & CUIR)
- E-Career
- E-Verify
- Banner (ePaf, FMLA, Timekeeper, Liaison)
- Microsoft Office 2016
- MCS HR Module
Certification
SHRM-CP, Society for Human Resource Management Certified Professional
Affiliations
Society for Human Resource Management (SHRM), Member
Timeline
HR Advisor Senior
City of Austin-Building Services
05.2023 - Current
HR Advisor
City of Austin-Building Services
12.2019 - 05.2023
Department Executive Assistant
City of Austin Human Resources
02.2017 - 12.2019
Administrative Assistant
City of Austin Human Resources
05.2015 - 02.2017
Administrative Assistant
City of Austin Law Department
07.2010 - 05.2015
Temporary Employee
City of Austin-Law Department
07.2009 - 11.2010
Caterer
Pappas Catering
02.2007 - 04.2009
Keyholder/Point of Sale Associate
Teavana
03.2006 - 04.2009
Associate of Science - Culinary Arts
The Art Institute of Houston
SHRM-CP, Society for Human Resource Management Certified Professional
Bachelor of Science - Culinary Management
The Art Institute of Houston
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