Briana Howerton
Morristown,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Resident Assistant
Courtyard Assisted Living
03.2022 - 11.2022
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Responded to room transfers, incident reports, and maintenance requests.
- Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
Customer Service Representative
Sitel
01.2021 - 03.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Cashier
Ross
12.2020 - 01.2021
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
Associates - Paralegal Studies
South College
Knoxville, TNCertification - Pharmacy Technology
Virginia College of Knoxville
Knoxville, TN06.2018
Skills
- Team Player
- Supportive
- CPR Certified
- Documentation And Reporting
- Medical Records Management
- Residential care
- Active Listening
- HIPAA Compliance
- Incident Reporting
- Issue Resolution
- Crisis Management
Timeline
Resident Assistant
Courtyard Assisted Living
03.2022 - 11.2022
Customer Service Representative
Sitel
01.2021 - 03.2022
Customer Service Cashier
Ross
12.2020 - 01.2021
Associates - Paralegal Studies
South College
Certification - Pharmacy Technology
Virginia College of Knoxville
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