Briana Johnston
Abingdon,VA
Summary
Dynamic professional with a proven track record at Washington County Va. Sheriffs Office, adept in crisis intervention and emergency medical dispatch. Demonstrates exceptional adaptability and active listening, enhancing team efficiency and decision-making. Achieved significant improvements in emergency response times, showcasing a blend of critical hard and soft skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Emergency Communications Officer
Washington County Va. Sheriffs Office
Abingdon, VA
08.2024 - Current
- Managed 911 lines during peak periods of call volume.
- Advised personnel about accidents, weather conditions or other hazards.
- Remained calm under pressure while providing clear instructions during high stress situations.
- Assessed incoming calls for priority ranking, assigning appropriate response levels.
- Coordinated resources between multiple agencies during large scale emergencies.
- Entered/ cleared warrants and protective orders through VCIN/NCIC
Dialysis Technician
Fresenius
Bristol, TN
08.2023 - 08.2025
- Followed infection control measures when cleaning and attaching hemodialysis machine to access sites like fistulas, catheters, and grafts.
- Assisted nurses with inserting catheters into patients for hemodialysis treatments.
- Monitored patient's vital signs during dialysis treatments, adjusting the rate of fluid removal as necessary.
- Restocked supplies needed for dialysis procedures in an organized manner.
- Evaluated access sites for infection or other complications prior to initiating treatment.
- Eased patients' anxiety by explaining dialysis procedures and dialysis machine operations.
Sales Associate
Southern Pools and Spas
Bristol, VA
03.2023 - 08.2023
- Provided accurate information about products, prices and services.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Adhered to company initiatives and achieved established goals.
- Handled returns and exchanges according to company policies.
- Collected payments and provided accurate change.
- Adapted sales strategies based on customer interactions and feedback to improve results.
Sales
Loft Outlet
Bristol, TN
01.2023 - 03.2023
- Trained new sales staff on product knowledge, sales techniques, and company policies.
- Coached personnel on follow-up processes, sales, and consultative sales approaches.
- Promoted products through effective sales techniques, resulting in increased sales figures.
- Determined sales training needs by observing sales transactions, reviewing sales reports and receiving input from sales managers.
Communications Officer
Washington County Va. Sheriffs Office
Abingdon, VA
03.2021 - 03.2022
Correctional Officer
Southwest Virginia Regional Jail Authority
Abingdon, VA
02.2019 - 02.2021
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Responded to emergencies and incidents, such as fights or attempted escapes, using appropriate restraint techniques.
- Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
- Escorted inmates within the facility, including to and from cells, medical appointments, and recreational activities.
- Conducted headcounts to ensure that all inmates were accounted for.
- Conducted regular cell inspections looking for evidence of drug use or other prohibited items that could pose a threat to security.
- Maintained detailed logs of inmate behavior, incidents, and daily activities.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Provided first response medical care in emergency situations until professional medical staff could take over.
Education
High School Diploma -
Richlands High School
Richlands, VA06-2017
Human Services
Virginia Highlands Community College
Abingdon, VASkills
- Adaptability
- Active listening
- Police Code Understanding
- Criminal justice knowledge
- Crisis intervention
- Time management
- Multitasking
- Teamwork
- Problem-solving abilities
- Emergency medical dispatch
- Decision-making
- Compassion for others
Affiliations
- Hiking
- Learning new things
- Running
- Walking my dog
- Spending time with my family
Certification
- BLS CPR certified
- Certified Dialysis Technician
References
References available upon request.
Timeline
Emergency Communications Officer
Washington County Va. Sheriffs Office
08.2024 - Current
Dialysis Technician
Fresenius
08.2023 - 08.2025
Sales Associate
Southern Pools and Spas
03.2023 - 08.2023
Sales
Loft Outlet
01.2023 - 03.2023
Communications Officer
Washington County Va. Sheriffs Office
03.2021 - 03.2022
Correctional Officer
Southwest Virginia Regional Jail Authority
02.2019 - 02.2021
High School Diploma -
Richlands High School
Human Services
Virginia Highlands Community College
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