BRIANA K. JACKSON
Cordova,United States
Summary
Results-driven Human Resources Professional with a strong background in talent acquisition, employee relations, and benefits administration. Expertise in managing full-cycle recruiting support, coordinating onboarding, and enhancing executive workflows to support organizational goals. Skilled in handling confidential information and fostering employee engagement across diverse environments. Results-driven HR Coordinator recognized for high productivity and efficient task completion. Skilled in employee relations, and recruitment processes. Excel in communication, problem-solving, and adaptability, ensuring smooth operations within the HR department.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Executive Assistant-CIO/DCIO
City of Memphis
01.2024 - Current
- Acted as the primary point of contact for internal and external communications for the CIO/DCIO, facilitating effective communication and collaboration.
- Managed calendar and appointments for CIO/DCIO; prepared reports, presentations, and correspondence to support executive decision-making.
- Manages and prioritize incoming emails, inquiries, and requests, ensuring timely, professional, and appropriate responses.
- Provided support to internal and external parties, ensuring professional interactions that positively represented the organization.
- Maintain confidentiality and handle sensitive information with discretion.
- Coordinate and facilitate internal IT-related projects, including monitoring progress, tracking deadlines, and ensuring deliverables are met for special events, quarterly events, table talks, etc.
- Collaborate with cross-functional teams to facilitate effective communication and information sharing.
- Prepares reports and correspondence for the CIO/DCIO's signature.
- Assists with traveling arrangements and coordination, which includes flights, lodging arrangements, updating calendars with travel information and confirming reservations.
- Exercised independent judgment in screening mail, telephone calls, and visitors; determined which matters required the CIO/Deputy CIO's attention.
- Accompanies the CIO/Deputy CIO to public, community, and governmental meetings.
- Assist with organization as well as completely executing or delegating daily administrative tasks as needed.
- Ability to function well in a high-paced environment; performs additional duties as assigned by executives.
- Conserved executive's time by preparing and analyzing information in advance, enabling informed decision-making.
- Addressed and resolved scheduling conflicts to ensure smooth operations.
Senior Administrative Specialist
St. Jude Children's Research Hospital
03.2020 - 01.2024
- Lead liaison and Program Coordinator for the Cancer Biology Program Center.
- Oversaw administrative duties for department and assigned PIs, ensuring alignment with departmental and institutional goals.
- Initiated, coordinated, and followed up on administrative activities for special projects, seminars, retreats, and symposiums.
- Coordinates administrative support for project management.
- Provides outstanding administrative support to various Structural Biology Members, 1 research lab center and 40+ associates which includes students and interns.
- Directed administrative staff in their daily tasks to ensure efficient operations.
- Under minimal supervision, but in accordance with established policies and procedures, provides administrative services for departments.
- Schedules appointments, room reservations, group meetings, and WebEx conferences.
- Processed travel arrangements for two senior faculty members and their staff.
- Develops itineraries for departmental visitors and/or new recruits.
- Manages the requisition processes in Lawson.
- Possess the ability to manage sensitive situations in a mature and confidential manner.
- Communicated daily as liaison for department with accounts payable, purchasing, and receiving departments.
Executive Project Assistant
All World Project Management LLC
12.2017 - 01.2020
- Coordinate daily calendars, plan appointments, and schedule/arrange travel for senior leadership.
- Maintain executive's appointment schedule by planning and scheduling meetings, conferences, and teleconferences.
- Streamlined executive's communication by researching and routing correspondence, drafting documents, and initiating telecommunications.
- Exercise discretion and confidentiality with sensitive company information.
- Proposed efficient office operations and resolved technical issues.
- Managed office supplies inventory by monitoring stock levels, anticipating needs, evaluating products, placing orders, and confirming receipt.
- Welcome guests and customers by greeting them in person or on the telephone and answering or directing inquiries.
HR Assistant-Recruiting
All World Project Management LLC
04.2017 - 01.2020
- Manage a full cycle recruiting process, including sourcing, screening, and interviewing candidates.
- Coordinated on-site interviews by aligning schedules of hiring team leaders and candidates.
- Assisted in interviewing candidates for staff positions during recruitment drives.
- Supported hiring managers throughout hiring process, ensuring timely recruitment of qualified candidates.
- Scheduled meetings to coordinate feedback after on-site interviews, and coordinated with interviewing candidates who were rejected for roles they interviewed for.
- Welcome new employees to the organization by conducting orientation and onboarding.
- Provided office tours and introductions for new hires and gathered completed employment paperwork for processing.
- Responded to questions regarding the coverage and benefits of company health plan by checking plan documentation.
- Oversee payroll functions including 401(k) benefit administration.
Executive Administrative Assistant-Clerical
Enterprise Holdings Inc.
09.2014 - 04.2017
- Coordinated administrative and office support activities for multiple supervisors, ensuring smooth operations.
- Fielded telephone calls, received/directed visitors, set up conference calls, and prepared agenda for sales meetings and presentations for monthly sales quotas.
- Scheduled appointments and managed filing, faxing and insurance verification.
- Distributed service packets and addressed general office needs to support daily operations.
- Processed insurance claims, resolved pending tickets, and managed accounts receivable for outstanding balances.
- Balanced daily payments to ensure accurate financial records.
- Assisted with training mentoring, and orientation of new hires.
Business Account Manager
Enterprise Holdings Inc.
11.2015 - 04.2016
- Generated sales for portfolio of accounts, consistently achieving company sales targets.
- Identified new sales opportunities within existing accounts, strengthening client-account manager relationships through up-selling and cross-selling.
- Established budgets with the client and company.
- Met deadlines for accounts and clearly communicated the progress of monthly/quarterly initiatives to internal and external stakeholders.
- Responded to operational and compliance inquiries regarding account management.
- Facilitated communication between branches and home-office staff, enhancing collaboration within the contact center.
- Understood client needs, identified root causes of problems, and implemented pragmatic solutions.
Customer Care Specialist
General Electric
05.2010 - 09.2013
- Resolved customer complaints and grievances, enhancing satisfaction and retention.
- Addressed customer inquiries and swiftly resolved issues, contributing to positive customer experiences.
- Responded to incoming customer calls concerning new and existing customer accounts within a call center environment and oversaw insurance verification.
- Received requests for new account service and account cancellations and serviced existing accounts.
- Managed customer accounts and updated information in internal systems.
- Provided product information and guided users through troubleshooting processes.
- Collaborated with teams to streamline customer service processes and establish improved protocols.
Education
Bachelor of Science - Business Administration
Arkansas State University
12-2023
Bachelor of Science -
Arkansas State University
Jonesboro, AR12-2023
Associates of Science - Business Administration
Southwest Tennessee Community College
01-2015
Skills
- Project coordination
- Office management
- Travel coordination
- Event planning
- Admin support
- Office administration
- Business administration
- Excel
- Outlook
- Microsoft Word
- PowerPoint
- Access
- Adobe
- Service Now
- Lawson
- Problem resolution
- Scheduling
- Cross-team collaboration
- Interpersonal communication
- Strong communication
- Collaborative
- Adaptable
- Accountability
- Resourceful
- Confidentiality maintenance
- Business administration
- Travel administration
References
Available upon request.
Other Relevant Experience
- Kendra's Kloset and Kollections, 2019-Present, Freelance stylist with over 20+ years of experience, specializing in styling, event management and preparation, assisting clients with coordinating all their fashion needs.
- Elias Michael Foundation, 2019-Present, Co-Leader of a non-profit grief organization to provide resources to families that need financial resources and spiritual support/care.
- Outreach Ministry Leader: RITBC Memphis, 2016-2019, Lead Outreach Minister/Coordinator Liaison, serving veterans, visiting nursing homes, and conducting community service initiatives.
Accomplishments
Inducted into the National Society of Leadership and Success-National Honors Society Lifetime Member (Spring 2023)
Certification
PA Douglas-CAP Certified, Certified Administrative Professional March 2026
Timeline
Executive Assistant-CIO/DCIO
City of Memphis
01.2024 - Current
Senior Administrative Specialist
St. Jude Children's Research Hospital
03.2020 - 01.2024
Executive Project Assistant
All World Project Management LLC
12.2017 - 01.2020
HR Assistant-Recruiting
All World Project Management LLC
04.2017 - 01.2020
Business Account Manager
Enterprise Holdings Inc.
11.2015 - 04.2016
Executive Administrative Assistant-Clerical
Enterprise Holdings Inc.
09.2014 - 04.2017
Customer Care Specialist
General Electric
05.2010 - 09.2013
Bachelor of Science - Business Administration
Arkansas State University
Bachelor of Science -
Arkansas State University
Associates of Science - Business Administration
Southwest Tennessee Community College