Briana Land
Overview
12
12
years of professional experience
1
1
Certification
Work History
Phlebotomist
CSL Plasma
Dothan, AL
08.2020 - Current
- Responsible for the efficient and effective collection of plasma from donors by performing venipuncture, monitoring the pheresis process and following Standard Operating Procedures (SOPs).
- In compliance with SOPs, performs all aspects of the pheresis procedure and plasma collection, including donor set-up, donor monitoring and donor disconnect.
- In compliance with SOPs and Food & Drug Administration (FDA) guidelines, performs venipuncture on donors to begin pheresis process.
- Evaluates vein performance of the donor to identify possible problems; makes necessary corrections in order to expedite donation time and ensure product quality and donor safety. Ensures donation process is efficient and makes adjustments when necessary to make the process a positive experience for the donor.
- May educate new donors on the use of therapeutic products made from donated plasma.
Call Center Agent
MRS
Taylor, AL
01.2020 - Current
- Assisted customers with account management.
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns
- Offered support to resolve customer complaints effectively.
- Guide callers through troubleshooting, navigating the company site or using the products or services
- Reviewed client accounts to provide updates on billing, shipping, warranties, and account details.
- Collaborate with other call center professionals to improve customer service
Customer Service Associate
Walgreens
Dothan, AL
02.2019 - 12.2019
- Assisting customers with finding items, scanning and bagging customer items, managing cash register and money orders
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
Line Worker
Wayne Farms
Dothan, AL
08.2016 - 09.2018
- Prepping for shipments, checking for foreign materials in products and bones
- Collaborated with team members to meet daily quotas and improve overall productivity on the line.
- Adapted quickly to changing production schedules, effectively managing workload to meet deadlines consistently.
- Mastered various roles within the assembly line, showcasing versatility and adaptability that contributed to increased operational efficiency.
- Used equipment properly to avoid workplace hazards or injuries.
CNA - Certified Nursing Assistant
Accord Services
08.2015 - 10.2015
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Library Assistant
Dougherty County Library
12.2013 - 06.2015
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
- Answered questions from patrons and helped to find desired materials.
- Handled check-in and check-out process of library books and materials at circulation desk.
Education
High school diploma - Special education
Bainbridge State College Bainbridge High School
Certificate - Phlebotomist
Southwest Georgia Career Center
Thomasville, GA09.2019
Skills
- Customer Care
- Patient care
- Certified Phlebotomist
- Call Center
- Customer Service (2 years)
- Data Entry (2 years)
- Phlebotomy
- Assembly Line
- Computer Skills (2 years)
- Communications (1 year)
- Computer skills
- Assembly Worker
- Data entry
- Medical Terminology
- Customer Support
- Customer Service
Certification
- BLS Certification
- CPR Certification
- CNA
- Certified Phlebotomy Technician
Timeline
Phlebotomist
CSL Plasma
08.2020 - Current
Call Center Agent
MRS
01.2020 - Current
Customer Service Associate
Walgreens
02.2019 - 12.2019
Line Worker
Wayne Farms
08.2016 - 09.2018
CNA - Certified Nursing Assistant
Accord Services
08.2015 - 10.2015
Library Assistant
Dougherty County Library
12.2013 - 06.2015
High school diploma - Special education
Bainbridge State College Bainbridge High School
Certificate - Phlebotomist
Southwest Georgia Career Center