Briana Land [SHE/HER]

• Instrumental in developing and implementing an automated claims processing system, resulting in a 30% reduction in processing time and a 20% increase in customer satisfaction.
• Partnered with the leadership team to develop and execute a comprehensive strategy for improving member engagement, leading to a 15% increase in member retention and a 25% growth in preventive care program participation.
• Coordination with teammates to get things done efficiently
• Coordination with members
• Organizing and Categorizing Data
• Provided prompt, polite and professional and telephone customer service
• Verified accuracy of patient information and medical records to avoid discrepancies and maintain consistency.
• Demonstrated confidentiality in dealing with sensitive information or records to comply with HIPAA guidelines and regulations.

• Medical terminology
• Informed clients of policies and procedures.
• Resolved caller issues quickly and thoroughly.
• Obtained client information by answering telephone calls.
• Answered constant flow of customer calls with minimal wait times..
• Executed billing tasks and recorded information in company databases.
• Handled account payments and provided information regarding outstanding balances.
• Processed payment via telephone and in person with focus on accuracy and efficiency.
• Identified, researched and resolved billing variances to maintain system accuracy and currency.
• Answered customer questions regarding deductibles.
• Prepared summaries of damage, payments and policy coverage.
• Substantiated legitimate claims and denied unjustified claims.
• Resolved issues with systems, hardware and telephones quickly and accurately.
• Worked within task management system to receive, manage and close support requests.

• Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
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• Followed orders precisely for correct items, sizes and quantities.
• Picked and packed order items.
• Recorded daily activities for inventory control.
• Managed timely and effective replacement of damaged or missing products.
• Received new stock and input values into computer system.
• Planned and scheduled projects and directly performed installations.

• Data Entry

• Provided prompt, polite and professional and telephone customer

service.

• Registered patients and completed associated paperwork for accurate records.

• Obtained pre-authorization from insurance companies ahead of medical services.

• Received, recorded and filed medical payments by card

• Assisted with medical coding and billing tasks.

• Verified accuracy of patient information and medical records to avoid discrepancies and maintain consistency.

• Demonstrated confidentiality in dealing with sensitive information or

records to comply with HIPAA guidelines and regulations.

• Suggested treatments and styles to suit customer appearance and fashion choices.
• Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
• Recommended specific hair and beauty products to meet individual customer needs.
• Processed payments, entering sales in register for prompt customer service.
• Promoted additional products and services to increase sales numbers and revenue with diverse selection.