Briana Lautz
Holmen,WI
Summary
Dynamic Service Case Manager with a proven track record at Festival Foods, excelling in case management and client advocacy. Expert in problem-solving and relationship building, I streamlined operations and enhanced service delivery, ensuring compliance and satisfaction. Committed to fostering positive outcomes through effective communication and meticulous documentation.
Overview
18
18
years of professional experience
Work History
Service Case Manager
Festival Foods
Onalaska
11.2016 - Current
Over see the daily running of the service case of the Deli. Making sure everything is full and fresh, watching dates, food safety, making sure employees are following rules and standards. Assisting our guests with their needs, taking orders, planning case layouts, ordering signs, doing ad changes. Also making food to complete the service case needs.
Branch Operations Cordinator/Care Manager
International Quality Home Care
La Crosse
05.2015 - 11.2016
- Coordinated daily operations to ensure efficient workflow and service delivery.
- Streamlined scheduling processes for caregivers, enhancing coverage and reducing gaps.
- Managed communication between staff, clients, and families to improve service satisfaction.
- Developed training materials for new hires, fostering knowledge retention and compliance.
- Developed comprehensive care plans for new clients, ensuring optimal daily care solutions.
- Processed time cards to make sure they were submitted to payroll to assure employees were paid correctly.
Lead Liaison Supervisor
Gemini Cares Inc
La Crosse
07.2008 - 05.2015
- Coordinated cross-departmental dialogue to streamline project workflows and improve collaboration.
- Designed and launched targeted strategic initiatives to improve client engagement and foster long-term relationships.
- Conducted comprehensive training sessions focused on elevating staff performance and streamlining service processes.
- Managed stakeholder relationships, ensuring alignment with organizational goals and objectives.
- Worked closely with social workers developing the relationships between caregivers, families and clients.
Education
CNA - Nursing
WTC
La Crosse, WIHigh School Diploma - General Studies
Luther High School
Onalaska, WI05.2003
Skills
Problem-solving
Case management
Time management
Case documentation
Active listening
Organization and multitasking
Documentation and reporting
Relationship building
Decision-making
Conflict resolution
Positive attitude
Email and telephone etiquette
Client advocacy
Care coordination
Community resources
Case planning
Critical thinking
Documentation proficiency
Community outreach
Records management
Data entry and analysis
Crisis intervention
Emotional awareness
Treatment Planning
MS office
Referral coordination
Resource management
Case management tracking
Patient support
Case needs assessment
Interdisciplinary collaboration
Home visits and inspections
Patient assessment
Annual case reviews
Staff management
Discharge planning
Needs assessment
Intervention plans
Direct patient care
Medical records management
Performance tracking
Staff education and training
Individualized counseling
Progress evaluations
Patient needs assessment
Resource identification
Patient assessments
Program development
Patient management
Quality assurance controls
Family education
Family education programs
Court mandated reporter
Regulatory compliance
Cross-functional collaboration
Health history documentation
Recruitment
Indirect patient care
Chronic disease management
Multitasking and organization
Clear communication
Team collaboration
HIPAA compliance
Verbal and written communication
Client relationship management
Goal setting
Risk assessment
Ethical judgment
Report writing
Stress management
Resource allocation
Client assessment
Vulnerable population awareness
Empathy and compassion
Progress evaluations understanding
Written and verbal communication
Teamwork and collaboration
Attention to detail
Multitasking
Team building
Organizational skills
Timeline
Service Case Manager
Festival Foods
11.2016 - Current
Branch Operations Cordinator/Care Manager
International Quality Home Care
05.2015 - 11.2016
Lead Liaison Supervisor
Gemini Cares Inc
07.2008 - 05.2015
CNA - Nursing
WTC
High School Diploma - General Studies
Luther High School