Candise Banks
Calumet Park,IL
Summary
Dedicated human services professional with expertise in case management and client advocacy. Recognized for developing effective communication strategies and maintaining compliance, leading to enhanced service delivery and improved client satisfaction within multidisciplinary team environments.
Overview
2
2
years of post-secondary education
18
18
years of professional experience
Work History
Temporary human service case manager
State of Illinois-Department of Human Services
Blue Island, Illinois
05.2026 - Current
- Coordinated client assessments and developed individualized service plans.
- Facilitated communication between clients and service providers to ensure support.
- Monitored client progress and updated case files regularly for compliance.
- Advocated for clients' needs in multidisciplinary team meetings and discussions.
- Maintained accurate case records and documentation according to agency guidelines.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
Human Services Caseworker
State of Illinois-Department of Human Services
Blue Island, IL
03.2024 - Current
- Conducted comprehensive assessments of client needs and eligibility for services.
- Developed personalized service plans in collaboration with clients and stakeholders.
- Coordinated resources and referrals to community support services and programs.
- Maintained accurate case records in compliance with state regulations and guidelines.
Material Logistic Specialist
American Airlines
01.2022 - 04.2023
- Executed requisitioning, receiving, storing, and transferring of materials in the Tech Ops department.
- Coordinated material flow to ensure timely delivery across multiple departments.
- Managed inventory levels using advanced tracking systems and software tools.
- Oversaw shipping and receiving processes to maintain operational efficiency.
- Receiving and preparing for shipment of parts and materials, including handling, processing, and shipping Hazardous Materials.
- Collaborated with cross-functional teams to streamline logistics operations.
Fleet Service Clerk
American Airlines
06.2015 - 01.2022
- Handled baggage, mail, and freight on and off aircraft to ensure timely delivery.
- Handling of baggage, mail, and freight on and off the aircraft.
- Performed external safety check to identify potential hazards before flight operations. of the aircraft.
- Operated baggage handling systems and equipment safely.
- Maintained accurate records of fleet schedules and equipment usage to support operational efficiency.
- Documented fleet schedules and equipment usage to ensure efficient operations.
- Consistently adhered to safety regulations and company policies to uphold safety standards.
Center Consultant
FedEx
09.2012 - 12.2014
- Utilized consultative skills in retail to identify and address customer needs effectively.
- I demonstrated consultative skills in a retail environment to understand each customer’s needs.
- Promoted additional products to maximize overall sales revenue.
- Organized product displays to improve accessibility for customers. and displayed products in their assigned locations to facilitate easy access for customers.
- Restocked shelves promptly to maintain inventory levels and support sales. stock levels and sanitized workspaces to promote a tidy and efficient workplace.
Cashier
OfficeMax
08.2008 - 01.2011
- Greeted customers and assisted in locating merchandise to enhance shopping experience.
- Created appealing visual displays to attract customer interest and promote sales.
- Encouraged customers to consider product of the month and insurance options to enhance their purchase.
- Presented product of the month and additional services, increasing customer awareness and potential sales.
Education
Master’s degree - human resources
SOUTHERN NEW HAMPSHIRE UNIVERSITY
New Hampshire, Pa, Pa 06.2023 - 08.2024
J.D. - business administration WITH A CONCENTRATION IN HUMAN RESOURCES
Southern New Hampshire University
Manchester, NH 01.2022 - 11.2022
Biological Science
South Suburban College
Certificate - Pharmacy Technician
EVEREST COLLEGE
Pre-requisites
SOUTHERN ILLINOIS UNIVERSITY CARBONDALE
Skills
- Client assessment
- Service coordination
- Regulatory compliance
- Problem-Solving
- Strategic Planning
- Time Management
- Adaptability
- Handling Pressure
- Effective communication
- Team collaboration
- Problem resolution
- Task prioritization
- Strong Work Ethic
- Critical Thinking
- Leadership
- Task prioritization
Timeline
Temporary human service case manager
State of Illinois-Department of Human Services
05.2026 - Current
Human Services Caseworker
State of Illinois-Department of Human Services
03.2024 - Current
Master’s degree - human resources
SOUTHERN NEW HAMPSHIRE UNIVERSITY
06.2023 - 08.2024
J.D. - business administration WITH A CONCENTRATION IN HUMAN RESOURCES
Southern New Hampshire University
01.2022 - 11.2022
Material Logistic Specialist
American Airlines
01.2022 - 04.2023
Fleet Service Clerk
American Airlines
06.2015 - 01.2022
Center Consultant
FedEx
09.2012 - 12.2014
Cashier
OfficeMax
08.2008 - 01.2011
Biological Science
South Suburban College
Certificate - Pharmacy Technician
EVEREST COLLEGE
Pre-requisites
SOUTHERN ILLINOIS UNIVERSITY CARBONDALE