Briana Lawson
McKinney,TX
Summary
Versatile retail professional with a proven track record in enhancing service delivery and maintaining high-quality standards in fast-paced environments. Expertise in customer service, team collaboration, and promotional sales drives operational success. Strong adaptability and effective time management skills contribute to overall quality experiences.
Overview
7
7
years of professional experience
Work History
H-E-B Associate
H-E-B
Frisco, Texas
07.2023 - Current
- Identified customer needs to improve service delivery and satisfaction, resulting in positive feedback.
- Trained new associates on store policies and customer service practices, ensuring consistency in service quality.
- Maintained strong relationships with staff and management for effective collaboration.
- Stocked shelves efficiently in designated areas to ensure product availability. and arranged merchandise displays to maximize visual appeal.
- Monitored product expiration dates to uphold quality standards consistently.
- Organized backroom areas to ensure cleanliness and operational efficiency.
- Managed multiple tasks simultaneously while ensuring meticulous attention to detail.
- Collaborated with departments to streamline product stocking and store operations, enhancing overall workflow.
- Received and inspected incoming shipments for quality and accuracy.
- Assisted with loading and unloading goods from delivery vehicles.
Sales Associate
Barnes & Noble
Plano, Texas
01.2019 - 08.2022
- Guided customers in selecting books and merchandise tailored to their interests, enhancing customer satisfaction.
- Maintained organized displays to enhance product visibility and customer engagement.
- Managed inventory by restocking shelves and tracking stock levels to ensure product availability.
- Resolved customer inquiries and complaints with professionalism and empathy.
- Helps facilitate and operate author book events.
- Upsold additional items based on customer interests and needs.
- Created promotional strategies that attracted customers and increased overall sales volume.
- Attended weekly team meetings to review performance goals and objectives.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Bagged or packaged purchases and wrapped gifts.
Education
Associate of Arts -
Collin College
Plano, TXSkills
- Customer service
- Team collaboration
- Time management
- Multitasking and organization
- Adaptability and flexibility
- Conflict resolution
- Task prioritization
- Event coordination
- Sales expertise
- Issue resolution
- Problem-solving abilities
- Relationship building
References
References available upon request.
Timeline
H-E-B Associate
H-E-B
07.2023 - Current
Sales Associate
Barnes & Noble
01.2019 - 08.2022
Associate of Arts -
Collin College