Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brian A. Lisowski

Chicago,IL

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Personable Service and Security Representative offering (15 plus) years of experience resolving service concerns for customers. Would bring professional approach to enhance the customer experience at United Center for ALL Venues

Overview

51
51
years of professional experience
1
1
Certification

Work History

Service Representative

Catholic Cemeteries Chicago
09.2006 - Current
  • Streamlined appointment scheduling for increased convenience and reduced wait times for 1500 funerals annually
  • Improved customer satisfaction by providing exceptional customer service to over 100's during check-in and check-out processes at ballpark venue
  • Assisted with monthly verification tasks, ensuring accurate billing and timely reimbursement for services rendered at cemetery services

Security Service Ambassador

WrigleyField Chicago Cubs
03.2007 - 12.2023
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Provided exceptional service for improved guest experiences and increased repeat business.
  • Maintained a welcoming environment with attentive assistance to customers'' needs.
  • Streamlined processes for efficient service delivery, reducing wait times for clients.
  • Assisted in training new employees, (past two years)sharing best practices for exceptional customer service.
  • Handled customer complaints with professionalism, working towards satisfactory resolutions while maintaining the company''s reputation.

Church Administrator

Archdiocese Of Chicago
05.1981 - 06.2004

served several parishes as a Priest in various parts of the City and Suburbs of Chicago ,From Administration,Ministerial, Developmental capacities all ages from birth to death.

Factory Worker

Crane Packing Company
05.1973 - 04.1980

Basically Quality Control Inspection, shipping/receiving distributor within factory. Summer position to help pay for College

Education

Master of Arts - Theology

St. Mary of The Lake Seminary
Mundelein, IL
05.1981

Master of Science - Psychology

Niles College of Loyola University
Niles, IL
06.1977

High School Diploma -

Quigley Preparatory Seminary North
Chicago
05.1973

Skills

  • Customer Relations-Approachable, Friendly,Learns Fast
  • Calendar Management-Dependable, Accountable
  • Service Recommendations-Reliable-TEAM player works well with others
  • Compassionate, Friendly yet Firm

Certification

Kulture City-Sensory Inclusive Venue Training Certificate May 9, 2023

Bystander Intervention Sexual Harassment Prevention, (online)National Catholic Services,LLC 11-1-12023

Timeline

Security Service Ambassador

WrigleyField Chicago Cubs
03.2007 - 12.2023

Service Representative

Catholic Cemeteries Chicago
09.2006 - Current

Church Administrator

Archdiocese Of Chicago
05.1981 - 06.2004

Factory Worker

Crane Packing Company
05.1973 - 04.1980

Master of Arts - Theology

St. Mary of The Lake Seminary

Master of Science - Psychology

Niles College of Loyola University

High School Diploma -

Quigley Preparatory Seminary North
Brian A. Lisowski