Briana Martinez
Ventura,CA
Summary
Hello my name is Briana Martinez, I have been working with Prime Communications four nine years and have been a store manager for 6 years. I am a Seasoned and encouraging store manager who specializes in management of retail locations. I am extremely professional and skilled at training employees on exceptional customer service and sales techniques. Encouraging manager and analytical problem-solver with independent decision-making skills and well judgment to positively impact company success. Dedicated to applying training and morale-building abilities to enhance employee engagement and boost company performance.
Overview
10
10
years of professional experience
Work History
Store Manager
Prime Communications AT&T
03.2014 - 04.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees
- over achieving goals and turning locations more profitable.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Assisted with hiring, training and mentoring new employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
Skills
- Money management
- Time management
- Observant
- Well-mannered
- Determined
- Positive
- Great customer service
- Strong work ethic
- Problem-solving
- Confident
- Integrity
- goal oriented
- Training and mentoring
- Team Leadership
- Recruiting and Hiring
- Leadership Development
References
- Caroline Arroyo, Real Estate Agent with Century 21, (805) 232-6986
- Ruben Salazar, Finance manager at Chevrolet, (805) 444-8533
Timeline
Store Manager
Prime Communications AT&T
03.2014 - 04.2024
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