Briana Martinez
Las Vegas,NV
Summary
Versatile and results-driven professional with experience in customer service, retail, healthcare, and education. Skilled in providing exceptional support, fostering positive relationships, and adapting to diverse environments. Demonstrated leadership in classroom and after-school settings, guiding students including those with special needs to achieve academic and personal growth. Proven ability to manage inventory, process transactions, and deliver accurate services in fast-paced retail and pharmacy environments. Adept at maintaining organized, safe, and welcoming spaces while collaborating with teams to exceed goals and improve efficiency.
Key Skills: Customer Service • Leadership & Mentoring • Special Needs Support • Classroom & After-School Program Leadership • Sales & Upselling • Inventory & Merchandising • Accuracy & Attention to Detail • Team Collaboration
Overview
6
6
years of professional experience
Work History
Instructional Intervention Aide
Panama Buena
Bakersfield, CA
08.2022 - 10.2025
- Supported classroom teachers by providing individualized academic assistance and interventions for students, including those with special needs.
- Implemented instructional strategies to reinforce learning, improve student engagement, and track progress.
- Substituted in after-school programs, leading activities and supporting student development while maintaining a safe, structured environment.
- Developed leadership skills by guiding small groups, mentoring peers, and assisting in program coordination.
- Collaborated with teachers, staff, and parents to address student needs and create inclusive learning experiences.
- Adapted lessons and activities to accommodate diverse learning styles and abilities, ensuring all students received appropriate support.
Pharmacy Technician
Walgreens
Bakersfield, CA
12.2020 - 06.2021
- Accurately prepared and dispensed prescriptions, supporting pharmacists and ensuring patient safety.
- Verified patient information and medication orders, reducing errors and improving efficiency in daily operations.
- Assisted over customers daily by providing guidance on medication usage, side effects, and refills, enhancing patient satisfaction.
- Maintained and organized inventory, monitored stock levels, and reordered supplies to prevent shortages.
- Processed insurance claims and transactions efficiently, minimizing delays and ensuring proper billing.
- Ensured strict compliance with HIPAA regulations, safety protocols, and pharmacy laws.
Hostess And Food Runner
Broken Yolk Cafe
Bakersfield, CA
08.2019 - 12.2019
- Delivered exceptional guest experiences by warmly greeting, seating, and assisting customers, ensuring repeat visits.
- Efficiently coordinated reservations and table assignments, improving dining flow and reducing wait times.
- Promptly and accurately delivered food and beverages, supporting servers and maintaining high service standards.
- Anticipated guest needs, responded to special requests, and resolved issues to maximize satisfaction.
- Maintained organized and clean dining and service areas, contributing to a safe and welcoming environment.
- Assisted team during high-volume periods, helping the restaurant consistently exceed service expectations.
Sales Associate Manager
Bath & Body Works
Arvin, CA
06.2019 - 08.2019
- Provided exceptional customer service, assisting clients with product selection and personalized recommendations.
- Restocked merchandise and organized inventory during night shifts to ensure shelves were fully stocked for daily operations.
- Maintained cleanliness and organized displays throughout the store to enhance the shopping experience.
- Achieved daily and monthly sales goals through upselling and promotion of products.
- Processed transactions accurately, handled cash and credit payments, and balanced registers.
- Educated customers on product features, benefits, and ongoing promotions to drive repeat business
Education
High School Diploma -
Ridgeview High School
Bakersfield, CAPharmacy Technician Certificate - Pharmacy Technician
San Joaquin Valley College
Visalia, CA04.2020
Skills
Patience and flexibility
Emotional support
Social skills training
Data collection
Learning strategies
Instructional support
Academic support
Behavioral intervention
Special education
Teamwork
Teamwork and collaboration
Problem-solving
Time management
Attention to detail
Problem-solving abilities
Multitasking
Multitasking Abilities
Excellent communication
Reliability
Vulnerability assessment
Organizational skills
Team collaboration
Active listening
Effective communication
Adaptability and flexibility
Decision-making
Patient confidentiality
Relationship building
Patient support
Clinical documentation
Team building
Task prioritization
Community resources
Self motivation
Behavior management
Conflict resolution
Goal setting
Professionalism
Motivational interviewing
Intervention planning
Cognitive behavioral therapy
Continuous improvement
Mental health assessment
Clinical supervision
Languages
Spanish
Native or Bilingual
Work Preference
Work Type
Part TimeFull TimeTimeline
Instructional Intervention Aide
Panama Buena
08.2022 - 10.2025
Pharmacy Technician
Walgreens
12.2020 - 06.2021
Hostess And Food Runner
Broken Yolk Cafe
08.2019 - 12.2019
Sales Associate Manager
Bath & Body Works
06.2019 - 08.2019
High School Diploma -
Ridgeview High School
Pharmacy Technician Certificate - Pharmacy Technician
San Joaquin Valley College