BRIANA MARTINEZ
Creative Steps - Adult Community Integration Program
Los Angeles,CA
3
years of professional experience
Experienced team leader with extensive background in hospitality and customer service. Skilled in developing and maintaining strong relationships with customers, staff, and vendors. Expert in operational management, budgeting, and staff training and development. Successful in creating a positive, team-oriented work environment that fosters employee growth and development.
Work History
Direct Support Coach
6 Months- Developed individualized support plans to enhance client engagement and integration within community activities.
- Facilitated skill-building workshops to promote independence and improve life skills among participants.
- Implemented strategies for conflict resolution, fostering a positive environment for client interactions.
- Advocated for client needs in community settings, strengthening partnerships and resources available for individuals.
Front of House Employee
11 Months- Managed customer orders efficiently to ensure accurate and timely service.
- Trained new employees on front of house procedures and best practices.
- Maintained cleanliness and organization of dining area, enhancing customer satisfaction.
- Collaborated with kitchen staff to facilitate smooth communication during peak hours.
Prepared Foods Team Trainer
1 Year 3 Months- Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Cross-trained existing employees to maximize team agility and performance.
Restaurant Manager
7 Months- Cultivated positive relationships with customers through excellent hospitality services.
- Recruited, trained, evaluated, scheduled and supervised all restaurant personnel.
- Investigated and resolved complaints regarding food quality and service.
- Provided leadership by setting clear expectations for team members.
Hotel Manager
6 Months- Successfully managed daily operations of a busy hotel, including supervising staff and resolving customer complaints.
- Arranged telephone answering services, delivered mail, and packages and answered questions regarding locations for eating and entertainment.
- Managed inventory control systems for tracking stock levels of food items and beverages.
- Reviewed financial reports and statements to determine operations performance against budget.
Education
High School Diploma
Skills
Supervisory skills
Staff Scheduling
Organization and prioritization
Complaint resolution
Schedule Coordination
Passion for customer satisfaction
Adaptable
Timeline
Direct Support Coach
Creative Steps - Adult Community Integration Program
02.2026 - CurrentRead More
Front of House Employee
B&Ts Deli
04.2025 - 03.2026Read More
Prepared Foods Team Trainer
Whole Food Market
10.2024 - 01.2026Read More
Restaurant Manager
Azteca Mexican Cuisine and Bar
10.2023 - 05.2024Read More
Hotel Manager
Hotel Martinez
10.2023 - 04.2024Read More
Santa Monica College
High School Diploma
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