Summary
Overview
Work History
Education
Skills
Timeline
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Briana Mathews

Asheboro,NC

Summary

Dedicated team member with proven expertise in customer service and problem-solving, honed at Chick-fil-A and Culver's Restaurant. Excelled in fostering team collaboration and enhancing customer satisfaction, significantly contributing to team success. Skilled in efficient cash handling and inventory management, demonstrating a positive attitude and a commitment to excellence.

Overview

3
3
years of professional experience

Work History

Team Member

Chick-fil-A
10.2022 - 06.2024
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Assisted with inventory counts and stocking of merchandise.
  • Assisted customers in selecting merchandise best suited to needs.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
  • Fostered positive work environment, leading by example and offering support to team members as needed.
  • Improved customer satisfaction by quickly helping each person find desired items.

Team Member

Culver's Restaurant
05.2021 - 01.2022
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.

Education

No Degree - General College

Forsyth Technical Community College
Winston-Salem, NC
05-2025

High School Diploma -

Lake Norman High School
Mooresville
06-2022

Skills

  • Customer Service
  • Positive Attitude
  • Teamwork and Collaboration
  • Problem-Solving
  • Cash Handling
  • Cleaning

Timeline

Team Member

Chick-fil-A
10.2022 - 06.2024

Team Member

Culver's Restaurant
05.2021 - 01.2022

No Degree - General College

Forsyth Technical Community College

High School Diploma -

Lake Norman High School

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Briana Mathews