Briana McCurdy
Briana’s Housesitting & More
Huntingdon Valley,PA
6
years of professional experience
1
Certification
Systematic Lead Customer Service Representative committed to simultaneously handling customer and associate needs. Thorough and skilled researcher possessing first-rate communication and analytical problem-solving abilities. Focused on increasing team performance by defining and clarifying goals, responsibilities and roles.
Skills
Adaptability in diverse environments
Email etiquette
Payment processing
Cash handling
Conflict resolution
Accomplishments
- Varsity ANC Field Hockey (2018 – 2023)
- Varsity ANC Ice Hockey (2018-2023)
- AKM Member (2020-2023)
- Honorable Mention Field Hockey 2021
- Achievement List 2021
- All League Field Hockey 2022
- Dean’s Scholarship to Bryn Athyn College 2022
- Delta Mu Community Service Member (2022-2023)
- Comfortable Navigating Technology
Work History
Customer Service Lead
6 Months- Serve as a primary point of contact for customers, handling inquiries, resolving issues, and maintaining strong customer relationships.
- Deposit, apply, and handle customer payments.
- Supported Business Manager with daily administrative, operational, and customer service tasks to ensure smooth operations.
- Schedule and coordinate local and international shipments, working with customers, carriers, freight companies, and internal teams to ensure timely deliveries.
- Coordinate customer orders, product inquiries, deliveries, and account-related requests from initial order through fulfillment.
- Prepare and maintain accurate shipping, order, and customer documentation.
- Tracked shipments and communicated delivery updates, delays, and changes to customers and management to enhance customer experience.
- Assist with processing orders, invoices, quotes, and other business documentation.
- Provide product information and assist customers with selecting appropriate car wash chemical products based on their operational needs.
- Maintain accurate customer account information and follow up on outstanding requests to ensure timely resolution.
- Troubleshot customer concerns and coordinated with internal teams to develop solutions, improving customer satisfaction.
- Manage multiple customer, shipping, and administrative priorities while maintaining accuracy and professionalism.
- Develop working knowledge of car wash chemicals, products, equipment, and industry terminology to effectively support customers and business operations.
PCA/Medtech
2 Years 10 Months- Personal care assistant/MedTech in dementia/memory care.
- Assessed and documented behavioral needs of residents in memory care.
- Monitored and recorded vital signs of residents every two hours.
- Vitals every two hours.
- Administered medications four times daily to maintain treatment regimen.
- 2:26 ratio of aids to residents.
Volunteer EMS Member
4 Years- Taking patients’ vitals.
- Assessed patients’ vitals to monitor health status.
- Staying calm in all cases.
- Established rapport with patients to ensure comfort and safety.
- Maintained composure during high-pressure situations.
- Documented patient information in charts/computers for hospital records and reports.
- Performed cleanliness checks in the ambulance and station.
Owner
5 Years 4 Months- Launched a small business offering personalized services.
- Purchased business cards for networking purposes.
- Make around $4,000/month house sitting.
- Booked out over two months.
- Took care of sick, injured, and needy animals of all kinds.
- Cared for diverse range of sick and injured animals, ensuring their well-being.
- Demonstrated maturity by housesitting alone for weeks in various homes.
Cashier/Hoagie Maker
2 Years 11 Months- Greeted customers warmly to enhance their shopping experience.
- Ensured accuracy and timeliness of delivery orders for customer satisfaction.
- Prepared food items for daily operations in kitchen.
- Answering phone calls for pickups/deliveries.
- Maintained cleanliness of cases, floors, and deli slicers to uphold health standards.
Customer Service Cashier
5 Months- Welcomed customers as part of a team, enhancing their experience.
- Cleaned surfaces post-use to maintain a hygienic environment.
- Stocking empty ice cream, cups, and utensils.
- Checked cones for freshness before serving customers.
- Processed customer transactions and distributed tips among team members.
Education
High School Diploma
- Field hockey, lacrosse, ice hockey.
- GPA: 3.72
Associates - Nursing
Second year
- First year nursing student
- Undergraduate
- Field hockey
- GPA: 3.20
Certification
- CMT - Certified Medication Technician
Section name
www.linkedin.com/in/briana-mccurdy-9068452b6
Timeline
Customer Service Lead
McClean Solutions
04.2026 - CurrentRead More
PCA/Medtech
Southampton Estates
12.2023 - CurrentRead More
Volunteer EMS Member
Bryn Athyn, PA
10.2022 - CurrentRead More
Customer Service Cashier
Hick’s Old Fashion Ice Cream Parlor
08.2022 - 01.2023Read More
Owner
Briana’s Housesitting & More
06.2021 - CurrentRead More
Cashier/Hoagie Maker
Heritage Hoagies
07.2020 - 06.2023Read More
Montgomery County Community College
Associates from Nursing
Read More
Bryn Athyn College
from First year nursing student
Read More
Academy of the New Church Secondary School
High School Diploma
Read More