Briana McGruder
Columbia,SC
Summary
Proven track record of enhancing customer satisfaction and safety as an Uber Partner, excelling in crisis management and efficient time management. Mesa has given me an opportunity to demonstrated flexibility and attention to detail, consistently exceeding service standards without compromising passenger safety. At EGS, Alorica, I fostered strong client relationships through exceptional communication and problem-solving abilities
Overview
12
12
years of professional experience
1
1
Certification
Work History
Partner Driver
Uber
Houston, TX
06.2019 - Current
- Adhered to all safety regulations and traffic laws while driving
- Responded to passenger concerns and complaints politely and professionally
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
- Followed company guidelines and policies when interacting with passengers
Flight Attendant
Mesa Airlines
Houston, TX
11.2017 - 10.2024
- Followed directives of pilots and airport personnel to complete safe, on-time departures and arrivals.
- Demonstrate use of safety equipment
- Delivered onboard customer service including food and beverage service.
- Reported any incidents or irregularities regarding the aircraft or its equipment to the captain immediately.
- Adhered to company policies regarding security measures and protocol at all times.
Customer Service Representative
Alorica/EGS
Mobile, AL
09.2012 - 11.2017
- Developed new customer relations through telephone contact and sales activity
- Successfully resolved numerous customer issues per week and increased customer loyalty through quality assistance with problems
Education
Bachelor of Science - Human Resource Management
University of Phoenix
05-2014
Skills
- Safty
- Teamwork
- Time management
- Decision-making
- Communication
- Leadership
- Problem Solving
- Recruiting
- Employee Orientation
- Human Resources
- Interviewing
Certification
- Flight Attendant Certificate
- CPR Certification
Additional Information
Active Passport
Timeline
Partner Driver
Uber
06.2019 - Current
Flight Attendant
Mesa Airlines
11.2017 - 10.2024
Customer Service Representative
Alorica/EGS
09.2012 - 11.2017
Bachelor of Science - Human Resource Management
University of Phoenix