Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst
Holly Roark Kloeckner

Holly Roark Kloeckner

Henderson,NV

Summary

Experienced executive assistant with 15+ years of experience in customer service, sales, and administrative support. Proficient in medical billing, accounts payable/receivable, and office management. Strong background in customer relationship management, negotiation, and time management. Skilled in Microsoft Office and experienced in call center operations. Known for effective problem-solving and goal-oriented planning.

Overview

18
18
years of professional experience

Work History

Partner Driver

Uber
01.2020 - Current
  • Safely transport passengers from one place to another.

Executive Assistant

S & J Industries, Inc
05.2018 - 08.2018
  • Responsible for taking care of the Vice president. Including scheduling, paperwork, export duties, shipping domestically and international, ebay sales, filing, cash register, computer input, collections, bank deposits, post office, personal duties, and BOL's
  • Laid off

Customer Service/Garden Shop Sales

HOME DEPOT
02.2016 - 05.2016
  • Garden Sales including plants, fertilizers, pool supply, soils, outside furniture, tools
  • Approach all customer to help with what their needs are
  • Stocking and Restocking all areas
  • Cleaning all areas
  • Involved with Kids program, and volunteered with Home Depot

Medical Billing Specialist

BIODATA MEDICAL LABORATORIES
05.2014 - 07.2014
  • Data entry of all IPA's and Insurances
  • Billing of all insurances, rebilling if needed, aging reports
  • Corrections to database, coding
  • Medical terminology

Customer Service/Donor Coordinator

INTERNATIONAL INSTITUTE FOR THE ADVANCEMENT OF MEDICINE
03.2009 - 09.2013
  • Donor Coordinator
  • Office Manager
  • Customer Service
  • Responsible for managing paperwork, organizing files, computer, tracking procurement, shipping, and marketing
  • Deliver remains to family, inputting gifts into the database to preparing and sending out acknowledgment letters and follow up
  • Talk with family's on the phone and in person about donor benefits and procedures
  • Maintain donor database, providing data entry and maintenance of confidential information regarding donations and contact information
  • Provide office and administrative support, extensive research for patient files
  • Procurement on an as needed basis.
  • Support the marketing efforts throughout Las Vegas, shipping and BOL's
  • Met monthly goals and increased business 10% for 4 years

Biller/Accounts Receivable

Renaissance Billing
06.2008 - 02.2009
  • Handled billing and A/R work for several different doctors
  • Rebilling and appeals
  • Collections
  • Aging reports
  • Customer service
  • Medical terminology

Biller/Accounts Receivable

Brightfutures
04.2007 - 04.2008
  • Responsible for accounts receivable
  • Rebilling
  • Preparing carrier reports
  • Appeals
  • Checking guests in/out
  • Scheduling appointments
  • Obtaining authorizations
  • Calling in prescriptions
  • Verifying insurance by phone or online
  • Aging reports
  • Collections, 86% of fees due were collected
  • Medical Terminology

Education

Certification in Business - Business

Pierce College
Woodland Hills, CA

Skills

  • Call Center
  • Medical Billing
  • Relationship management
  • Copy machine
  • Multiple line phone
  • CSR
  • Microsoft office
  • AIS (10 years)
  • Executive Administrative
  • Customer Relationship Management
  • Time management
  • Fax
  • Customer Care
  • Customer Service
  • Office Management
  • Accounts Payable
  • Accounts Receivable
  • Insurance Verification
  • Personal Assistant Experience
  • Sales
  • Negotiation
  • Outlook
  • Computer

Timeline

Partner Driver

Uber
01.2020 - Current

Executive Assistant

S & J Industries, Inc
05.2018 - 08.2018

Customer Service/Garden Shop Sales

HOME DEPOT
02.2016 - 05.2016

Medical Billing Specialist

BIODATA MEDICAL LABORATORIES
05.2014 - 07.2014

Customer Service/Donor Coordinator

INTERNATIONAL INSTITUTE FOR THE ADVANCEMENT OF MEDICINE
03.2009 - 09.2013

Biller/Accounts Receivable

Renaissance Billing
06.2008 - 02.2009

Biller/Accounts Receivable

Brightfutures
04.2007 - 04.2008

Certification in Business - Business

Pierce College

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