Virginia Morgan
Coffeyville,KS
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Talent Acquisition Partner
AnswerNet-Remote
02.2022 - 05.2024
- Full Cycle Recruiting
- Posting jobs on all job boards and resources available to AnswerNet
- Sourcing Applicants
- Screened Candidates
- Conducted pre-screen Interviews
- Organized and Scheduled Interviews when requested to do so for upper management.
- Or IT positions
- Monitored and kept all postings up to date including website listings
- Ensure all website postings have updated links
- Maintaining up-to-date pipelines
- Conduct the CamX and/or Test Gorilla pre-hire Assessments and MyInterview pre-screen interviews
- Ensured all hiring managers for requisitions I am assigned provided timely outreach as well as updates on my candidates within the allotted time frame
- Candidate follow-up communications when needed/necessary
- Assisted with the transferring of agents from completed projects
- Completed and updated job descriptions when/if needed
- Completed weekly, monthly, and yearly recruiting and hiring reports when required
- Attended all meetings
- Team or individual
- Any other duties assigned by management
- Boolean Searches
Call Center Supervisor
Answernet-Hays, KS
08.2021 - 02.2022
- Supervised the call center (Remote) agents by keeping track of agents on their shift, including managing real-time adherence to scheduled activities, evaluating utilization, and moving agents to various projects as call volume demands fluctuate
- Administrative tasks, running reports, coaching team members, and providing feedback to management
- Additional supervisory functions included keeping track of attendance, handling first-level client complaints, and reporting any issues or challenges to management
- Ability to be conversational and professional with customers
- Followed a script verbatim
- Learned the call center software systems
- Mentally flexible: a willingness to support a variety of programs, including the ability to quickly shift from one program to another
- Highly Coachable: the ability to accept and quickly implement constructive feedback from upper leadership to effectively improve agent performance to attain goals
- Attended regular Quality Calibration and feedback sessions alongside Quality Coaches, Leadership, and clients
- Other duties as assigned based on business and client needs
- Exemplary attendance, positive attitude, professional conduct, and high-level customer service skills
- A strong communicator: strong verbal, written, and interpersonal communication skills
- Solution-Oriented Leader: a strong sense of integrity and a dedication to quality, goes to the next level to deliver an unforgettable customer experience
- Computer Skills: Windows, Microsoft Office, and the ability to quickly learn new software with provided training
- Strong efficiency with Word and Excel
- Flexibility with scheduling and work hours
- Mediation: A neutral party in mediating conflict within the workplace
- Motivator: the ability to coach and train new and veteran team members in a respectful way
- Driven by Success: constantly innovate and push myself, and my team, to be the best in the industry
- Experience supervising and managing direct reports
Package Handler
FedEx Ground-Independence, KS
04.2019 - 10.2021
- Scan packages
- Load Packages onto Trucks
- Train New Package Handlers
- Inbound packages
- Reprint labels
- HD
Call Center Representative
Answernet Remote-Remote
08.2020 - 08.2021
- Managed large amounts of inbound calls and made consistent outbound calls
- Identified and assess customers' needs to achieve satisfaction
- Provided accurate, valid, and complete information by using the right methods/tools
- Met personal/customer service team sales targets and call-handling quotas
- Handled customer complaints, provided appropriate solutions and alternatives within the time limits; followed up to ensure resolution
- Kept records of customer interactions, processed customer accounts, and filed documents
- Followed communication procedures, guidelines, and policies
- Willing to quickly transfer between campaigns
- Went the extra mile to engage customers
- Proven customer support experience
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- A strong communicator: strong verbal, written, and interpersonal communication skills
- Ability to multitask, prioritize, and manage time effectively
- Proficient in typing
- A peer leader: exemplary attendance, positive attitude, professional conduct, and high-level customer service skills
- Solution-Oriented CSR: a strong sense of integrity and a dedication to quality, always goes to the next level to deliver an unforgettable customer experience
- Computer Skills: familiarity with Windows, and Microsoft Office, and the ability to quickly learn new software with provided training
- Flexibility with scheduling and work hours.
Education
No Degree - Paralegal
Colorado Technical University
Colorado Springs, COHigh school diploma -
Coffeyville Community College
Coffeyville, KS05.1992
Skills
- Packaging
- Banquet Server
- Cooking
- Cleaning
- Call Center
- Quality Control
- Quality Assurance
- Inventory Control
- Inventory
- Picking
- Returns
- Wire Manufacturing
- Waitress
- General Labor
- Picker Packer
- Warehousing
- Loading
- CRM Software
- Cold Calling
- Telemarketing
- Interviewing
- Recruiting
- Communication skills
- ATS
- Recruitment Process Improvement
- Candidate Relationship Management
- Boolean Search Techniques
- Job Posting Optimization
- Candidate assessment
- Recruiter Training
- Social Media Recruiting
- Executive Search
- Passive Candidate Engagement
- Video interviewing
- Candidate pipeline management
- Candidate tracking
- Candidate Sourcing
- Recruitment
- Applicant Tracking Systems
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Relationship Building
- Training and mentoring
- Microsoft Office
- Documentation and Recordkeeping
- Team building
- Analytical and Critical Thinking
- Task Prioritization
- Self Motivation
- Interpersonal Skills
- Customer Relationship Management
- Conflict Resolution
- Recruitment and hiring
- Goal Setting
- Professionalism
- Interpersonal Communication
- In-Person and Telephone Interviewing
- Time management abilities
- Continuous Improvement
- Adaptability
- Written Communication
- Personnel Management
- Pre-Employment Screening
- Talent Acquisition
- Professional Demeanor
- Problem-solving aptitude
- Candidate Searching
Additional Information
SKILLS
General Laborer, Forklift, General Labor, Warehouse Associate, Factory
Assessments
- Basic Computer Skills, Highly Proficient, 03/01/19
- Merchandise & Supply Storage Skills, Expert, 03/01/19
- Sales: Influence & Negotiation, Familiar, 03/01/20
- CRM Skills with Salesforce, Proficient, 03/01/20
- Brand Ambassador, Expert, 03/01/20
- Marketing, Familiar, 03/01/20
- Retail Customer Service, Highly Proficient, 03/01/20
- Customer Focus & Orientation, Expert, 03/01/20
- Call Center Customer Service, Proficient, 03/01/20
- Work Style: Conscientiousness, Expert, 03/01/20
- Recruiting, Proficient, 02/01/22
Timeline
Talent Acquisition Partner
AnswerNet-Remote
02.2022 - 05.2024
Call Center Supervisor
Answernet-Hays, KS
08.2021 - 02.2022
Call Center Representative
Answernet Remote-Remote
08.2020 - 08.2021
Package Handler
FedEx Ground-Independence, KS
04.2019 - 10.2021
No Degree - Paralegal
Colorado Technical University
High school diploma -
Coffeyville Community College
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