Adriana Worley
Milwaukee,United States
Summary
Dynamic sales professional with a proven track record at BeMobile Verizon Premium Retailer, excelling in achieving sales targets and enhancing customer satisfaction. Skilled in conflict management and data entry, I leverage strong communication abilities to build lasting client relationships and drive revenue growth through effective sales strategies.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales Partner
BeMobile Verizon Premium Retailer
Wauwatosa, WI
11.2025 - Current
- Guided customers in selecting mobile devices and plans tailored to individual needs.
- Demonstrated product features to enhance customer knowledge and satisfaction.
- Managed inventory levels and organized merchandise displays to drive sales.
- Educated customers on device usage and available services effectively.
- Collaborated with team members to consistently achieve sales targets.
- Addressed and resolved customer inquiries promptly to ensure optimal service.
- Negotiated contracts with vendors for essential supplies to support operations.
- Analyzed customer demographics, preferences, and buying habits to inform strategies.
Owner/Photographer
Addy's Images
04.2024 - Current
- > Successfully managed daily operations, ensuring smooth workflow and regulatory compliance.
- > Coordinated photo shoots, optimizing schedules and locations for superior results.
- > Developed strategic marketing plans to boost brand identity through social media.
- > Oversaw financial management, including budgeting, invoicing, and expense tracking.
- > Trained and mentored new photographers in advanced techniques and customer service standards.
- > Created organized digital portfolios, showcasing completed projects for clients.
- > Identified growth opportunities, driving expansion and diversification initiatives.
- > Supervised staff performance to enhance productivity and efficiency.
- > Directed daily business operations, maintaining regulatory compliance and smooth workflow.
- > Orchestrated client consultations to tailor photography services to individual needs.
- > Spearheaded marketing strategies to amplify presence on social media platforms.
- > Managed financial activities encompassing budgeting, invoicing, and expense oversight.
- > Mentored new photographers in technique mastery and service excellence.
- > Constructed and updated digital portfolios for client project showcases.
- > Explored new avenues for business growth and diversification.
- > Enhanced employee performance by providing clear direction and guidance.
- > Led daily operations with a focus on efficient workflows and regulatory adherence.
- > Scheduled and coordinated photo shoots for optimal results and client satisfaction.
- > Formulated marketing strategies to increase brand visibility on social media.
- > Administered financial tasks such as budgeting, invoicing, and expense monitoring.
- > Guided new photographers in honing skills and maintaining high service standards.
- > Maintained organized digital portfolios of completed client projects.
- > Pursued opportunities for business expansion and diversification effectively.
- > Improved staff productivity through targeted supervision and support.
Retail Sales Consultant
Comcast
Crystal Lake, IL
12.2021 - 06.2023
- Facilitated product selection and service inquiries to enhance customer satisfaction.
- Educated clients on Comcast services, highlighting features and benefits.
- Processed sales transactions with 100% accuracy, including cash and credit payments.
- Developed loyalty through strong relationships with repeat customers.
- Maintained comprehensive knowledge of promotions and offerings to drive sales.
- Handled customer complaints with professionalism, applying effective problem-solving skills.
- Upsold warranties and extended service plans, increasing overall sales revenue.
- Collaborated with team members to optimize customer experience during peak traffic.
Assistant Manager
Hot Topic, Inc.
Rockford, IL
06.2021 - 08.2021
- The Part time assistant manager means handling day to day operations such as opening or closing the store, counting down registers, verifying safe count, preparing the deposit, interacting with customers and providing quality experience.
- This also entails signing for shipment, approving or reconciling payroll, tracking metrics as well as ensuring the store is running to the best of its abilities.
Barista
Starbucks
Bartlett, IL
09.2020 - 03.2021
- Position entails handcrafting unique beverages both coffee and not, as well as interacting with customers on a personal level to ensure they have the best experience.
Customer Service Representative
Thermo Fisher Scientific
04.2019 - 06.2020
- This position is in a call center environment consisting of taking inbound calls regarding order entry, shipment status.
- This position also entails taking incoming email orders and communications with customers to provide quality service.
Certified Pharmacy Technician
CVS CareMark/Aetna
Mount Prospect, IL
04.2018 - 04.2019
- Assist and work with customers on a daily basis to provide quality care and customer service, this position also includes data entry, and communication with health care professionals in a call center environment.
Certified Pharmacy Technician (CPhT)
Walgreens
Woodstock, IL
01.2017 - 04.2018
- Assist and work with customers on a daily basis to provide quality care and customer service, this position also includes filling prescriptions, data entry, handling insurance errors.
Sales Lead/Key Holder
PacSun
Algonquin, IL
07.2016 - 01.2017
- Some responsibilities consist of monitoring associates, opening and closing the store, handling returns and exchanges, updating the sales sheets, responding to emails and keeping the store up to speed consisting of every day store operations.
Teacher's Assistant
Sunshine Early Learning Center
Lake in the Hills, IL
12.2015 - 07.2016
- Assist the head teacher and reinforce the instruction taught in the classroom to students.
- Also additional miscellaneous responsibilities including, but not limited to basic care of infants and toddlers, cleaning, and completing coursework to keep up with daycare certification.
Receptionist
Partition Pros.
Elgin, IL
07.2014 - 07.2015
- Responsibilities involved answering calls for the company, taking messages for the staff, and being a helping hand when in need.
Sales Associate
Carter's
Huntley, IL
10.2014 - 12.2014
- Worked in a retail clothing store that specialized in children's apparel and other clothing.
- Duties included greeting customers upon arrival, assisting in locating merchandise as well as making recommendations, and checking out customers.
- During this time, was also trained on registers and acquired customer service skills.
Sales Associate
Wilson's Leather
Huntley, IL
11.2013 - 04.2014
- Worked in a retail clothing store that specialized in leather goods and other clothing.
- Duties included greeting customers upon arrival, assisting in locating merchandise as well as making recommendations, and checking out customers.
- During this time, was also trained on registers and acquired customer service skills.
Education
Bachelor's degree - Cyber security
University of Marylang-Global Campus
Remote01.2026
Associate of Arts - General Studies
Harper College
Palatine, IL12.2021
High school diploma -
Huntley High School
Huntley, IL05.2014
Skills
- Conflict management
- Data Entry
- Photography gear
- Microsoft Outlook
- Computer science
- Driving
- Budgeting
- Organizational skills
- Deal closing
- Teamwork
- Communication skills
- Microsoft Excel
- Equipment troubleshooting
- Sales training
- Clear verbal communication
- Achieving sales targets
- Event photography
- Customer Care
- 80211 (Wi-Fi)
- Computer hardware
- Toddler Care
- Employee retention
- Photoshop
- Store management
- Computer skills
- Individual photography clients
- Pharmacy Technician Experience
- Pharmacy
- Retail industry sales team management
- Event planner photography clients
- Cash handling
- Financial transaction processing
- Customer inquiry handling
- Sales experience within tech
- Adobe Lightroom
- Microsoft PowerPoint
- Microsoft Office
- Photography
- Customer relationship building
- Information security
- Multi-line phone systems
- Customer complaint resolution
- Customer Support
- Flexible scheduling
- Typing
- Team development
- Sales strategy
- English
- Computer operation
- Upselling
- Laptop (troubleshooting support)
- Sales team management
- Call Center
- Mentoring
- Windows
- Call center experience
- Cybersecurity
- Cash register
- Writing skills
- Productivity software
- Account management
- Night audit
- Billing
- C
- Closing sales
- Wedding photography
- Photo editing
- Printer (troubleshooting support)
- Handling money
- Cloud security
- Linux
- Infant Care
- Microsoft Word
- Graphic Design
- Wireless sales
- Computer networking
- Order Entry
- First aid
- Client relationship development
- Technical Proficiency
- CSR
- Front desk
- Mobile devices
- Hospitality
- Customer Service
- Interpersonal skills
- Recruiting
- Google Docs
- Time Management
- Cyber security fundamentals
- Team collaboration
- Project management
- Technical skills
- Sales expertise
- Strategy development
- Performance improvement
- Product management and pricing
Certification
- PTCB, 12/01/17, 12/01/19
- Pharmacy Technician, 01/01/17, 03/01/19
- Driver's License
- CPR Certification
- First Aid Certification
- Secret Clearance
Personal Information
Work Permit: Authorized to work in the US for any employer
Military Service
Army National Guard, United States, PV2, 01/01/15, 09/01/15
Timeline
Sales Partner
BeMobile Verizon Premium Retailer
11.2025 - Current
Owner/Photographer
Addy's Images
04.2024 - Current
Retail Sales Consultant
Comcast
12.2021 - 06.2023
Assistant Manager
Hot Topic, Inc.
06.2021 - 08.2021
Barista
Starbucks
09.2020 - 03.2021
Customer Service Representative
Thermo Fisher Scientific
04.2019 - 06.2020
Certified Pharmacy Technician
CVS CareMark/Aetna
04.2018 - 04.2019
Certified Pharmacy Technician (CPhT)
Walgreens
01.2017 - 04.2018
Sales Lead/Key Holder
PacSun
07.2016 - 01.2017
Teacher's Assistant
Sunshine Early Learning Center
12.2015 - 07.2016
Sales Associate
Carter's
10.2014 - 12.2014
Receptionist
Partition Pros.
07.2014 - 07.2015
Sales Associate
Wilson's Leather
11.2013 - 04.2014
Bachelor's degree - Cyber security
University of Marylang-Global Campus
Associate of Arts - General Studies
Harper College
High school diploma -
Huntley High School