Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Awards
Generic

Briana Morales

Bronx,USA

Summary

Dedicated professional with strong expertise in guest relations and administrative duties. Skilled in team collaboration, problem-solving, and adapting to changing circumstances. Known for effective communication and organizational abilities, ensuring smooth operations and high levels of customer satisfaction. Reliable and results-focused, consistently meeting and exceeding expectations.

Overview

6
6
years of professional experience

Work History

Assistant Front Office Manager

Hyatt Place Chelsea
01.2025 - 05.2025
  • Ensured the smooth operation of the front desk by directing, coordinating, and monitoring the overall Front Office operation as directed by the Front Office Manager
  • Implemented new procedures for handling guest complaints, resulting in increased customer satisfaction ratings.
  • Collaborated with housekeeping and maintenance departments to ensure room availability and quality standards.
  • Oversaw group reservations, working closely with event planners and sales teams to accommodate special requests as needed.
  • Ensured accurate billing procedures were followed consistently by front desk staff members.

Front Desk Supervisor

Hyatt Herald Square Hotel
05.2023 - 01.2025
  • Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
  • Scheduled and assigned daily work and activities for team members.
  • Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
  • Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
  • Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
  • Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
  • Coordinated with room service, housekeeping, maintenance, and food & beverage to meet all guest needs.
  • Demonstrated knowledge of the membership program and ensure goals for enrollment were met while maintaining the brand standard.

Beauty Advisor

Riley Rose
08.2022 - 05.2023
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Processed payments, entering sales in register for prompt customer service.
  • Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
  • Handled damaged inventory and receiving new product shipment.

Mobile Expert & Key Holder

T-Mobile
09.2021 - 08.2022
  • Assisted with the opening, closing, and overall daily operation of the facility.
  • Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
  • Boosted sales performance with personalized recommendations tailored to each customer''s unique needs.
  • Exceeded assigned sales targets consistently by building rapport with customers and identifying upselling opportunities.

Temporary Job Readiness Counselor

Hellenic American Neighborhood Action Committee
07.2021 - 09.2021
  • Maintained organization of all participant employment files.
  • Monitored and evaluated worksites to ensure safe and secure work conditions for participants.
  • Presented the youth with employment opportunities to build their skillset.

Restaurant Associate

Wildlife Conservation Society
04.2019 - 08.2021
  • Fostered culture of teamwork, coordinating with front and back of house to ensure smooth operations.
  • Ensured compliance with health and safety regulations, maintaining clean and sanitary work environment.
  • Demonstrated adaptability by embracing new responsibilities as the restaurant evolved over time.
  • Supported colleagues during busy periods by multitasking efficiently across roles when needed.
  • Assisted in inventory management, ensuring adequate stock levels and minimizing spoilage.
  • Trained junior staff on customer service excellence, elevating overall team's performance.

Education

Bachelor’s Degree - Behavioral Science

Mercy University
Bronx, NY
08.2025

High School Diploma -

Bronxdale High School
Bronx, NY
06.2021

Skills

  • Customer service
  • Adaptable to changes in work environment
  • Front desk operations
  • Team leadership
  • Conflict resolution
  • Teamwork and collaboration
  • Adaptability and flexibility
  • Effective multitasking
  • Attention to detail
  • Staff training, development, and supervision
  • Scheduling
  • Time management

LANGUAGES

Fluent English

Timeline

Assistant Front Office Manager

Hyatt Place Chelsea
01.2025 - 05.2025

Front Desk Supervisor

Hyatt Herald Square Hotel
05.2023 - 01.2025

Beauty Advisor

Riley Rose
08.2022 - 05.2023

Mobile Expert & Key Holder

T-Mobile
09.2021 - 08.2022

Temporary Job Readiness Counselor

Hellenic American Neighborhood Action Committee
07.2021 - 09.2021

Restaurant Associate

Wildlife Conservation Society
04.2019 - 08.2021

Bachelor’s Degree - Behavioral Science

Mercy University

High School Diploma -

Bronxdale High School

Awards

National Honor Society Inductee, Dean’s List

Similar Profiles

CREATE PROFILE