Briana Morris-Telfer
Miami,FL
Summary
Diligent professional with a strong foundation in managing daily operations and team leadership. Proven success in optimizing workflows and enhancing customer satisfaction. Demonstrated expertise in problem-solving and strategic planning to drive team performance.
Overview
7
7
years of professional experience
Work History
Key Holder
Free People
10.2023 - Current
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Implemented loss prevention measures to minimize shrinkage rates within the store effectively.
- Monitored conversion, units per transaction, and MPOS demand to enhance customer experience and drive sales growth.
Social Media Manager
Uppercuts Salon
02.2020 - 02.2022
- Developed engaging content for various social media platforms, including Facebook and Instagram, to enhance audience engagement and brand visibility.
- Designed visually appealing graphics, images, and videos tailored to each platform's audience, contributing to brand representation.
- Analyzed social media performance metrics, delivering insights to optimize content strategy and increase engagement.
- Actively monitored comments across all social media accounts, responding promptly to customer inquiries and fostering a positive online community.
Administrative Assistant
Uppercuts Salon
02.2018 - 02.2022
- Efficiently scheduled and booked appointments for clients, ensuring optimal use of time and resources.
- Coordinated travel arrangements, including flights, accommodations, and transportation for business trips and events.
- Greeted clients upon arrival, managing check-in processes and facilitating a seamless check-out experience.
- Maintained client records, tracking contact information, appointment history, and individual preferences to enhance service.
- Organized appointments and meetings, maintaining an accurate and up-to-date business schedule.
- Responded promptly to phone calls, emails, and in-person inquiries, providing detailed information on services, pricing, and availability to enhance customer satisfaction.
Voluntary Worker
Broward County Animal Care and Adoption Center
01.2020 - 06.2020
- Provided daily care for animals, including feeding, grooming, and monitoring physical well-being.
- Engaged with animals through social interaction, play, and companionship, fostering a nurturing environment.
- Ensured cleanliness in animal enclosures, kennels, and communal areas to uphold health standards.
- Interacted with potential adopters, providing detailed information about animals and facilitating successful adoption processes.
- Assisted with administrative tasks, including paperwork and data entry, to ensure efficient workflow.
Education
Bachelor of Arts - Interdisciplinary Studies
Florida Atlantic University
Boca Raton, FL05.2025
Associate in Arts - Theatre
Broward College
Pembroke Pines, FL05.2022
Skills
- Active Listening
- Calendar Management
- Coordination
- Communication
- Critical Thinking
- Customer and Client Relations
- Customer Service
- Final Cut Pro
- Google Workspace
- Leadership
- Microsoft Office
- Phone Call Answering
- Photoshop
- Problem-solving
- Quick-learner
- Records Management
- Team Bonding
- Time Management
- Typing Proficiency
- Schedule Management
- Strategic Planning
Timeline
Key Holder
Free People
10.2023 - Current
Social Media Manager
Uppercuts Salon
02.2020 - 02.2022
Voluntary Worker
Broward County Animal Care and Adoption Center
01.2020 - 06.2020
Administrative Assistant
Uppercuts Salon
02.2018 - 02.2022
Bachelor of Arts - Interdisciplinary Studies
Florida Atlantic University
Associate in Arts - Theatre
Broward College
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