Briana Mosqueda
Houston,TX
Summary
Healthcare service professional with proven track record in patient communication and problem resolution. Adept at managing patient inquiries, coordinating with medical teams, and ensuring smooth service delivery. Strong focus on teamwork and adaptability, consistently achieving results even in high-pressure environments. Known for empathy, active listening, and effective conflict resolution skills.
Overview
10
10
years of professional experience
Work History
Healthcare Customer Service Representative
Kelsey-Seybold
Houston, TX
04.2023 - Current
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Resolved patient inquiries regarding appointment scheduling and insurance verification.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Managed high-volume call traffic while maintaining professionalism and accuracy in information delivery.
- Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
- Managed appointment scheduling and coordinated patient follow-ups to ensure seamless care.
Receptionist
Elite Collision
Houston, TX
02.2022 - 04.2023
- Managed front desk operations, ensuring a welcoming environment for clients and visitors.
- Processed incoming calls and inquiries, directing them to appropriate team members efficiently.
- Kept reception area clean and neat to give visitors positive first impression.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
Hotel Front Desk Clerk
Holiday Inn Express And Suites
Houston, TX
04.2018 - 02.2021
- Managed guest check-in and check-out processes to ensure smooth operations.
- Provided exceptional customer service by addressing guest inquiries and resolving issues promptly.
- Coordinated room assignments and maintained accurate reservations using property management system.
- Trained new front desk staff on operational procedures and customer service standards.
- Collected room deposits, fees, and payments.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Oversaw and organized calendar to schedule reservations and monitor cancellations.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
Crew Member
McDonald's
Houston, TX
05.2016 - 08.2017
- Operated kitchen equipment efficiently while adhering to food safety and sanitation standards.
- Provided exceptional customer service in high-volume environment, ensuring satisfaction and repeat business.
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Monitored inventory levels and communicated needs to management for timely restocking of supplies.
Education
High School Diploma -
James Madison High School
Houston, TXSkills
- HIPAA compliance
- Insurance verification
- Appointment scheduling
- Patient confidentiality
- Medical terminology
- Call center experience
- Follow-up skills
- Empathy and patience
- Team collaboration
- Patient registration
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Healthcare Customer Service Representative
Kelsey-Seybold
04.2023 - Current
Receptionist
Elite Collision
02.2022 - 04.2023
Hotel Front Desk Clerk
Holiday Inn Express And Suites
04.2018 - 02.2021
Crew Member
McDonald's
05.2016 - 08.2017
High School Diploma -
James Madison High School