Briana Napoli
Philadelphia,PA
Summary
Hospitality professional with experience in luxury events, guest services, and social media, delivering seamless, high-end guest experiences. Seeking growth in event planning. Committed to continuous growth in event planning and execution.
Overview
5
5
years of professional experience
Work History
Event Manager
The Cage Cocktail Bar
, PA
12.2023 - Current
- Successfully manage private events, providing comprehensive support from inquiry to execution.
- Oversee service quality at three locations, ensuring staff delivered exceptional experiences.
- Build strong personal and professional relationships with clients to bring their events' vision to life.
- Implement upselling strategies for food and beverage add-ons, boosting sales, and helping achieve event minimums.
- Streamline communication between front-of-house and back-of-house teams for optimal coordination.
- Ensure flawless event execution from beginning to end, resolving challenges quickly and efficiently.
- General manager of the restaurant floor weekly at two locations.
- Track event sales, and deliver data to ownership.
- Partner with the Marketing Director to capture and curate event content for social media and promotional campaigns.
- Responsible for on-site visits to all three locations weekly.
- Assisting with operational planning and execution for the opening of a fourth location, scheduled for year-end.
Assistant Event Coordinator
EBJ Events
Miami, FL
05.2023 - 12.2023
- Supported planning and execution of weddings, corporate events, and private celebrations.
- Created marketing content, including wedding blogs, to enhance online presence.
- Conducted venue tours and site visits to facilitate client decision-making.
- Managed client communications to track planning progress from inception to completion.
- Set up and dismantled event resources efficiently.
- Budgeted resources for various planned events, ensuring cost-effectiveness.
- Assisted in planning a destination wedding in Italy, coordinating logistics and details.
- Served as the designated point of contact for the bride and groom from the morning until the conclusion of the event.
- Troubleshot and resolved operational issues in a fast-paced environment.
Hostess
The Capital Grille
Cherry Hill, NJ
08.2021 - 08.2022
- Coordinated guest reservations and seating arrangements for optimal flow.
- Gathered information for guest profiles to deliver personalized experiences.
- Resolved customer complaints swiftly with effective solutions.
- Maintained up-to-date OpenTable notes for each visit.
- Tailored experiences for VIP guests through additional service steps.
- Shadowed event planner during business events in private rooms.
- To Go specialist
Event Coordinator Intern
Holiday Inn Club Vacations Resort
Flint, TX
05.2021 - 08.2021
- Planned and executed birthday parties and celebrations to elevate guest experiences.
- Led resort activities that fostered guest engagement and satisfaction.
- Implemented and executed new events to attract public attendance.
- Managed inventory
- Set up and dismantled event spaces efficiently.
- Coordinated weekly guest check-ins prior to event dates.
Education
Bachelor of Science - Hospitality Management
Florida International University
Miami, FL12-2023
Associate of Science - Hospitality Management
Montgomery County Community College
Blue Bell, PA12-2021
Timeline
Event Manager
The Cage Cocktail Bar
12.2023 - Current
Assistant Event Coordinator
EBJ Events
05.2023 - 12.2023
Hostess
The Capital Grille
08.2021 - 08.2022
Event Coordinator Intern
Holiday Inn Club Vacations Resort
05.2021 - 08.2021
Bachelor of Science - Hospitality Management
Florida International University
Associate of Science - Hospitality Management
Montgomery County Community College