Highly motivated BSN, RN graduate with a 3.8 GPA and nearly a decade of experience in high-acuity crisis management as a 911 Emergency Police Dispatcher. Applying to a competitive new graduate nurse residency program with an emphasis on Emergency Nursing. Demonstrates advanced skills in rapid assessment, critical thinking, and effective communication during complex, life-threatening situations. Fluent in Spanish and dedicated to delivering safe, efficient, and culturally sensitive care in high-pressure, fast-paced clinical environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Emergency 911 Police Dispatcher II
City of San Bernardino Police Department
San Bernardino, CA
09.2016 - 08.2025
Expertly triage incoming 911 calls, rapidly assess priority, and coordinate real-time responses involving police, fire, EMS, and tactical units, ensuring swift and accurate deployment of life-saving resources.
Direct high-acuity responses under extreme pressure, including simultaneous coordination of medical aid, aviation support, crisis negotiation teams, and interagency task forces.
Utilize advanced computer-aided dispatch (CAD), encrypted radio systems, and multi-channel communication platforms to manage dynamic, evolving critical incidents with precision.
Certified by California POST as a Communications Training Officer (CTO), responsible for training, mentoring, and evaluating new dispatchers in San Bernardino—one of California’s highest-crime regions. Known for maintaining composure and leadership during high-pressure incidents, including active shootings and mass casualty events.
Fluent in Spanish; frequently facilitate emergency communication across language barriers to ensure equitable, culturally responsive crisis intervention.
Education
Bachelor of Science in Nursing -
West Coast University
Ontario, CA
08.2025
Skills
Dean’s List Recipient
Sigma Theta Tau International Nursing Honor Society
Bilingual in Spanish and English
Rapid assessment & decisive clinical judgment in complex, high-acuity situations
Advanced communication, de-escalation & teamwork across interprofessional teams
Critical thinking
Certification
Registered Nurse (RN), California Board of Registered Nursing, License # 95433267
Basic Life Support (BLS), American Heart Association, EXP: 02/2026
Advanced Cardiovascular Life Support (ACLS), American Heart Association, EXP: 03/2027
Timeline
Emergency 911 Police Dispatcher II
City of San Bernardino Police Department
09.2016 - 08.2025
Bachelor of Science in Nursing -
West Coast University
Clinical Rotations
Redlands Community Hospital, Preceptorship, 135 hours
Riverside University Health System, Critical Care, 135 hours
Perris High School & Pathways for Adult Life Skills, Public Health, 90 hours
Loma Linda University Children’s Hospital, Pediatrics, 67.5 hours
Redlands Community Hospital, Obstetrics (Labor & Delivery/Postpartum), 67.5 hours
USC Arcadia Hospital, Medical-Surgical II, 135 hours
Arrowhead Regional Medical Center, Mental Health, 90 hours
Riverside Community Hospital, Introduction to Medical-Surgical, 101 hours
West Coast University Skills Lab, Fundamentals of Nursing, 90 hours
Honors And Skills
Dean’s List Recipient
Sigma Theta Tau International Nursing Honor Society