Highly motivated BSN, RN graduate with a 3.8 GPA and nearly a decade of experience in high-acuity crisis management as a 911 Emergency Police Dispatcher. Applying to a competitive new graduate nurse residency program with an emphasis on Emergency Nursing. Demonstrates advanced skills in rapid assessment, critical thinking, and effective communication during complex, life-threatening situations. Fluent in Spanish and dedicated to delivering safe, efficient, and culturally sensitive care in high-pressure, fast-paced clinical environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Emergency 911 Police Dispatcher II
City of San Bernardino Police Department
09.2016 - 08.2025
Expertly triage incoming 911 calls, rapidly assess priority, and coordinate real-time responses involving police, fire, EMS, and tactical units, ensuring swift and accurate deployment of life-saving resources.
Direct high-acuity responses under extreme pressure, including simultaneous coordination of medical aid, aviation support, crisis negotiation teams, and interagency task forces.
Utilize advanced computer-aided dispatch (CAD), encrypted radio systems, and multi-channel communication platforms to manage dynamic, evolving critical incidents with precision.
Certified by California POST as a Communications Training Officer (CTO), responsible for training, mentoring, and evaluating new dispatchers in San Bernardino—one of California’s highest-crime regions. Known for maintaining composure and leadership during high-pressure incidents, including active shootings and mass casualty events.
Fluent in Spanish; frequently facilitate emergency communication across language barriers to ensure equitable, culturally responsive crisis intervention.
Education
Bachelor of Science in Nursing -
West Coast University
Ontario, CA
08.2025
Skills
Dean’s List Recipient
Sigma Theta Tau International Nursing Honor Society
Bilingual in Spanish and English
Rapid assessment & decisive clinical judgment in complex, high-acuity situations
Advanced communication, de-escalation & teamwork across interprofessional teams
Critical thinking
Certification
Registered Nurse (RN), California Board of Registered Nursing, License # 95433267
Basic Life Support (BLS), American Heart Association, EXP: 02/2026
Advanced Cardiovascular Life Support (ACLS), American Heart Association, EXP: 03/2027
Timeline
Emergency 911 Police Dispatcher II
City of San Bernardino Police Department
09.2016 - 08.2025
Bachelor of Science in Nursing -
West Coast University
Clinical Rotations
Redlands Community Hospital, Preceptorship, 135 hours
Riverside University Health System, Critical Care, 135 hours
Perris High School & Pathways for Adult Life Skills, Public Health, 90 hours
Loma Linda University Children’s Hospital, Pediatrics, 67.5 hours
Redlands Community Hospital, Obstetrics (Labor & Delivery/Postpartum), 67.5 hours
USC Arcadia Hospital, Medical-Surgical II, 135 hours
Arrowhead Regional Medical Center, Mental Health, 90 hours
Riverside Community Hospital, Introduction to Medical-Surgical, 101 hours
West Coast University Skills Lab, Fundamentals of Nursing, 90 hours
Honors And Skills
Dean’s List Recipient
Sigma Theta Tau International Nursing Honor Society
Police Program Specialist at City Of San Antonio/San Antonio Police DepartmentPolice Program Specialist at City Of San Antonio/San Antonio Police Department