Briana O’Brien
Rochester,NY
Summary
Dynamic leader with a proven track record at multi organizations, excelling in operational efficiency and customer service. Mastered inventory control and employee training, significantly enhancing productivity and team cohesion. Skilled in profit and loss management, adept at driving sales strategies and performance evaluation. Achieved notable success in process improvement and conflict resolution, fostering a culture of excellence and growth.
Overview
19
19
years of professional experience
Work History
General Manager
Amf Bowling Centers Inc
Rochester, New York
09.2014 - Current
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Proficent in back office systems and overseeing all functionality of the business, including profit and loss management.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Created schedules and monitored payroll to remain within budget.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Administered employee discipline through verbal and written warnings.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
General Manager
7 Eleven Store
Rochester
06.2010 - 09.2014
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Developed service and sales strategies to improve retention and revenue.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Ensured compliance with local health department regulations regarding food safety standards.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
Assistant Store Manager
Dollar Tree Stores
Rochester, NY
04.2006 - 06.2010
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Maintained inventory by checking merchandise to determine levels.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Prepared staff work schedules and assigned team members to specific duties.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Maintained a safe working environment by enforcing safety regulations.
Education
GED -
Irondequoit High School
Rochester, NY05-2005
Skills
- Inventory control
- Employee training
- Operational efficiency
- Customer service
- Sales strategies
- Process improvement
- Team building
- Performance evaluation
- Conflict resolution
- Budget forecasts
- Event management and promotion
- Expense control
- Multimillion-dollar P&L management
- Analytical skills
- Networking
- Sales
- Loss prevention
- Proficient in Excel
- Profit and loss management
Certifications
- TIP’S certified through June 2026
- ServSafe Manager certified through December 2029
Timeline
General Manager
Amf Bowling Centers Inc
09.2014 - Current
General Manager
7 Eleven Store
06.2010 - 09.2014
Assistant Store Manager
Dollar Tree Stores
04.2006 - 06.2010
GED -
Irondequoit High School