Briana Ochoa
Hawthorne,CA
Summary
Dynamic Retail Store Manager with a proven track record at To Wag for Pet Boutique & Spa, adept in visual merchandising and fostering customer relationships. Leveraged strong multi-tasking abilities to exceed sales goals and implement process improvements, enhancing team performance. Fluent in Spanish, excels in creating engaging shopping experiences and driving business objectives.
Overview
13
13
years of professional experience
Work History
Retail Store Manager
To Wag for Pet Boutique & Spa
09.2015 - 12.2024
- Completed routine store inventories.
- Managed store organization, maintenance, and purchasing functions.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Supervised guests at front counter, answering questions regarding products.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
Team Member
Hot Dog on a Stick
01.2012 - 02.2014
- Contributed to team success by completing jobs quickly and accurately.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Used proper techniques to prepare food and ingredients.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
- Prepared food orders, cooking on grill and operating fry station.
- Used cash registers and calculators to prepare bills, accept payments and make change.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
High School Diploma -
Leuzinger High School
Hawthorne, CASkills
- Visual merchandising
- Friendly and outgoing
- Performance monitoring
- Strong multi-tasking
- Process improvements
- Fluent in Spanish
- Customer service
- Dependable and reliable
Timeline
Retail Store Manager
To Wag for Pet Boutique & Spa
09.2015 - 12.2024
Team Member
Hot Dog on a Stick
01.2012 - 02.2014
High School Diploma -
Leuzinger High School
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