Briana Pepe
Norwich
Summary
Personable and dedicated when it comes to customer service. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
2009
2009
years of post-secondary education
Work History
Underwriter
NBT Bank
Norwich
04.2018 - 09.2022
- Collaborated with loan officers to gather necessary documentation and information.
- Evaluated borrower creditworthiness through detailed reports and scoring systems.
- Communicated underwriting decisions clearly to internal teams and clients.
- Verified accuracy of documentation such as income statements, tax returns, bank statements and other related documents.
- Analyzed financial information including income, assets, liabilities and credit history of applicants.
- Ensured timely submission of all documents needed for closing transactions.
- Reviewed and evaluated loan applications to assess creditworthiness, risk and eligibility for approval.
Typesetter
Norwich Pennysaver
Norwich
10.2014 - 04.2018
- Operated typesetting software to create layouts for various print materials.
- Managed multiple projects simultaneously to meet tight deadlines in a fast-paced environment.
- Coordinated with printing vendors to ensure quality control and timely delivery.
- Maintained organized files and archives of completed projects for easy access.
- Assisted in training new team members on typesetting tools and processes.
- Organized all necessary materials such as artwork, copy and font files for each project.
- Created fonts, sizes, line spacing and other typographical elements according to customer specifications.
- Provided feedback on ways to improve efficiency within the typesetting department.
Education
Associate in Business Administration -
Morrisville State College
Norwich, NY 09.2007 - 06.2009
Norwich High School
Norwich, NYSkills
- Multitasking
- Teamwork and collaboration
- Adaptability and flexibility
- Customer service
- Work ethic and integrity
- Data entry
- Self motivation
- Detail-oriented
Timeline
Underwriter
NBT Bank
04.2018 - 09.2022
Typesetter
Norwich Pennysaver
10.2014 - 04.2018
Associate in Business Administration -
Morrisville State College
09.2007 - 06.2009
Norwich High School